ComplaintsforHartford's Kitchen Factory LLC
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company installed a countertop that was defective. I replaced it with another countertop Hartford kitchen factory was offered the opportunity to pick up the countertop and declined to do that because they wanted to do the removal. Unfortunately when the removal of the countertop was done by another company they found that it was done inappropriately and incorrectly with the possibility of damaging the sink because it was glued in rather than using clips and that the adhesive they used was not correct as well the countertop was defective with gouges and holes in it and wasn't apparently prepared correctly. Company and owner does not want to refund the cost of the countertopBusiness response
06/22/2023
My name is Fredy G****** and I am the owner of Hartford Kitchen & Bath Remodeling LLC, I have never sold countertops, nor do I install countertops, my job is to install kitchen cabinets, I do not sell or install countertops.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.