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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The car wash broke off my passenger side mirror. My vehicle is in great condition. I am a member there and entered the car wash and upon exiting I saw the passenger side mirror was hanging off. I believe they should pay for the repair, it is unsafe to drive without a mirror. I want them to replace the mirror and cover the cost.Business response
06/29/2022
We are sorry for your experience. Please come back to the car wash and speak with Tomas R****** (the manager). We would like to take a look at the vehicle and see what needs to be done.Customer response
06/30/2022
Complaint: ********
I am rejecting this response because: I did speak with the owner I returned there and he drilled a screw through my passenger side exterior mirror and applied some glue. Upon returning to the car wash it pulled the mirror off again. I will also like to add that my car is in extremely good condition and that solution he came up with was terrible quality. Now I want a new one this is ridiculous. Since it has came off a second time I cannot get a real from him.
Sincerely,
***** ******Business response
07/08/2022
Hello *****,
It seems there may have been a misunderstanding with regard to the vehicle incident. Even though the mirror has previous damage the manager agreed to reimburse you for the cost of the mirror. We were left with the understanding you would purchase the mirror and we would reimburse you for it. I believe the manager had said to some limit (around $60-$80). You could then have someone put it on for you professionally (our nonprofessional attempt did not hold the first time).
I want to make sure we are speaking of the same vehicle, **** ****** ******* approximately 117K miles, LP# *******.
That is still available to you. Just bring the receipt for the purchase of the mirror and we will refund it to the credit or debit card used.
Again, we do apologize for the misunderstanding. Please bring us the receipt so that we may get that reimbursed to you. For the misunderstanding, once your vehicle is repaired, we will also give you one month of Diamond Car Washes for free.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.