4 Customer Reviews
Review from Bobby s
1 star04/23/2024
Sent a Baldor motor in for repair it was making a whinning noise it came back having the same issue! Sent cabels and servo drive with the motor back to servo tech to trouble shoot the entire system as one unit we never had any issues with the servo drive ever, when it came back we got error after error after error NOW THE MACHINE WAS IMOPERABLE WHEN IT WORKED BEFORE! They swear up and down it was running perfectly at their shop their must be something else wrong . So we hired the factory to come out and trouble shoot YOU GUESSED IT THE PARTS THEY SWORE UP AND DOWN THAT WE RUNNING PERFECTLY WAS THE ISSUE! Not only did they break our servo drive when presented with the service report from the factory they would not give us a refund and ignored our officeReview from Alan B
5 stars01/30/2023
Servotech re-built a ******* *pindle motor on my Mori-Seiki lathe. This job was finishing on time, with no problems at all. The motor needed extensive work (everything except a rewind). The final thing was to balance and vibration test at full rpm. The motor also looks like new. No one will ever see it, but is speaks well of the workmanship they put in it. I delivered the motor to them so I could see their facilities. I was impressed! A clean environment with all the machines and testing stations needed. I'm satisfied with the work and was impressed with the friendliness of all who I met and spoke with on the phone. This is business as it should be done.Review from Fred D
5 stars01/24/2023
Great company to work with. Found them to be very reliable and honest. They have always stayed within the quoted price and were always on time with the repaired motor. I worked with the owner on a slight redesign of the motor and the result came out to be better than what the original OEM sold to us. All of the people there are great to work with from the front office staff to the techs who actually do the work. I would highly recommend them and in fact have recommended them to several of my associates.Review from Nolan S
1 star04/06/2022
Sent in a repair according to a lead time and price quoted to us directly from the owner. We have factual documentation stating a lead time and price. After 3 weeks past the quoted lead time, the ownership lies to us about ever sending a quote even though we forward him the exact email sent us. He continues to look facts in the face and deny deny deny. After asking if we could just move past this problem and get our repaired motor back, he rudely told us he would not be repairing the motor. This company lied, wasted a month of our time, and even worse, purposely cut internal motor wires so that the motor would be permanently damaged and unable to ever be repaired. Horrible company and terrible business owner.
Servotech Inc. Response
01/24/2023
Hi Nolan, We have gone over this situation numerous times, and it is clear that you misunderstood our quote. We advised that our standard lead time is 5 business days, however, lead times one repairs are dependent upon availability of parts. We let you know this ahead of time. We quoted you a repair with a lead time of 15 business days. You treated our office staff poorly, calling us and verbally harassing us rather than asking if there was anything that could be done to improve the lead time. It was clear that nothing we could do would have satisfied you, so we decided it was best that you seek repairs elsewhere. Servotech takes great pride in offering top-tier customer service and we are always transparent with our customers. This review was uncalled for and is in no way a reflection of our core values and the service we provide. To any current or potential customers who have come across this review, we strongly encourage you to speak with our staff directly by calling 8*********** or emailing ********************** We value each and every one of our customers and are more than happy to demonstrate our level of professionalism and quality in our services. Thank you!
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