ComplaintsforuBreakiFix by Asurion

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have a laptop and an *Pad in for repair. The laptop screen broke and was brought in 12/26/23, it was returned with a bad keyboard, and I brought it back on January 13 with the ***** *Pad. The *Pad was stuck in a boot loop. The *Pad was not able to be repaired, I was notified on January 22nd. As of February 2nd the laptop is still waiting for parts to try and repair it. The *pad is stuck in "buy out" and I am unable to get any idea from Asurion on what the next steps are. When I entered into this agreement with Asurion I was promised "hassle free" claims. It was not disclosed that the process to fix something would take several weeks or even longer if it could not be repaired. The departments within Asurion are not allowed direct communications, they have to read the notes on the account. The customer has to bridge the communications between departments. Both of these claims have been a hassle so the advertisement "hassle free" claims is false. For this reason I am requesting to be refunded.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I dropped off my computer Saturday July 16th for the '99.99' dollar tuneup. I mentioned the computer was running slow and the volume created when inserting headphones was significantly higher than without. I was called backed later that afternoon and was told they removed 6 viruses. As to the headphone issue the tech said the volume was factory regulated and it could not be adjusted. His attitude seemed like he was not prepared to put much effort into it. I picked the computer back up on Sunday afternoon. Fast forward to Wednesday morning July 20th when I needed to use my headphones. Lo and behold the headphones did not work and the audio was coming out the laptop, not the headphones. I brought the unit back to the store at approx 10:15 am, described the issue and was told to check the computer in and they would call me when ready. It is important to note that I did not sign a work order as I was expecting the service to be free of charge. About an hour later (if that) I rec'd a text indicating the unit was ready. Shortly after noon I arrived at the store and was astounded that I was charged another $99.99 for an issue I thought was resolved on Saturday. I grudgingly paid for the laptop and went home. Do you know when I tried the headpthehones at home they still didn't work. I called the store and was told to bring it back in and "it would be looked at", but if there were any other significant issues I would be a charged. As I am legally disabled, it was not convenient to do so. When I got home I googled the problem (which I should have done in the first place and saved $200) and followed the steps to trouble shoot the issue. Voila! I fixed my own problem. At this time the only thing stopping me from filing a complaint with the Better Business Bureau and also the Federal Consumer Protection Agency would be an act of good faith in the form of a full refund. Additionally I will dispute both charges with the credit card company and leave a scathing review on ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩