Customer ReviewsforAuto House of Luxury, LLC

they sell financing, cars just happen to be the "vehicle" for doing that. I dealt with Phil. Nice Guy, Completely full of *****  We verbally agree on terms right there at his desk. Do the paperwork right there at his desk. I scan the documents and sign. (I didn't really think checking his word, right then and there while we are agreeing to terms, was necessary). I was wrong. Later is discovered the truck had been in an accident after getting clean car fax. Bottom line, they will only sell a vehicle if they are gouging you. Stay away.

Don't waste your time at this dealership!!!!!!!! They refused to sell me the vehicle I wanted because I came in with pre approved financing and refused to go through them for financing. The finance manager Phil lied multiple times during my time talking and dealing with him no where on their website does it say you can only purchase a vehicle with them ONLY using their finance options or I would not have wasted my time going down there. I first dealt with salesman Moe in which I explained I already had been approved for financing and was told that it will not be a problem once I got to Phil he told me the total opposite. This dealership was ready to take my current car as a trade in and get me into the car I wanted as long as I used their financing once I refused to use their financing I was told by Phil I could not purchase the car on the first day. Today I spoke with Phil again and was told now I can use outside financing but he won't accept my current car as a trade in because it's to much paperwork. Obviously this dealership does not have the consumer best interest at heart and will only allow you to purchase a car from them if you use their financing. I asked Phil to speak to the owner and was told no I proceeded to ask a second time and was told the owner will reach out to me.

We bought a 2016 ********* ********* in January 2023 from this Dealer and would like to rate and report the poor experience in purchasing this vehicle. When we returned home we detected that the driver's seat was not moving and adjusting as needed. When I got home I saw that a gear was missing from the seat's motor (defect/problem impossible to have checked by the dealer when selling the car). We immediately informed the dealer of the problem and took the car to check and change the part. We were promised that they would buy the part and schedule a day to replace the faulty part. After 15 days and after many calls from us the part was available to replace. Again I drove to the dealer to replace the part. When we bought the car, we were promised help programming a second keyfob even though I had to buy the keyfob and pay for the programming service. After many calls and insistence after 90 days of waiting they managed to get someone to do the programming at a cost of $125.00. Again I drove to the dealer (30 miles one way) to have the keyfob programmed. When the locksmith was programming the keyfob I asked if he could make a copy of the key so that I had a complete set (keyfob+key) and he said yes. I asked the cost and he didn't say. As I had already checked the cost in other places (between $35.00 and $50.00) I believed that what would be charged at these prices. When I went to pay, the locksmith told me that I should pay the dealer directly and to my surprise I was charged $250.00, $125.00 of which was for programming the keyfob that I had bought 90 days ago and a copy of a key $125.00 (this copy in any seat costs no more than $50.00) Therefore, if you come to buy a car from this dealer, be careful not to be deceived with false promises from the seller together with the person responsible for services. The service department is horrible, unprofessional, without any respect for the customer.