ComplaintsforBoehringer Ingelheim Pharmaceuticals, Inc.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  The Sweet-Perks Program sponsored by this pharmaceutical business ended on June 28, 2024. I was enrolled for over three years. The website and contact email address were immediately made unavailable. This matter affects hundreds or thousands of their Rx ********* users. Points were earned daily and then redeemed for merchandise. I exchanged points for one item on 5-3-24, two items on 6-17-24, and four items on 6-27-24 from their Sweet-Perks program. I have received NONE of the items. I believe their website always stated to allow four weeks. I contacted the business via their web page on August 30, 2024 and again on September 11, 2024. I contacted the business via phone on September 18, 2024 and spoke to Renee. She located my online correspondence and stated that I should be contacted by September 20, 2024. No one has ever reached out to me and it is now 165 days since the first item was redeemed. This business is completely unresponsive, rude, and should be treated as defrauding thousands of patients using its medicine.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My cat has been healthy with PERFECT labs prior to *********. On 5/10, I brought ***** in for her initial visit regarding an ACL tear. The vet gave ***** 0.3mL of ********* during the visit and sent me home with 3 pre-dosed syringes of 0.3mL to give at home the next 3 days. ***** received those doses at home from 5/11-13. On 5/14, I was sent home with a bottle of ********* with very specific instructions on only giving her 0.1-0.3mL each day. He had warned me about the drug and that he was very cautious with it, and prescribes the dosing on the conservative end. When she got home, I gave her 0.1mL. On 5/15, I gave her 0.1mL. On 5/16, ***** did not get any. On 5/17, did not get any. On 5/18, I gave her 0.2mL. On 5/19-21, I gave ***** 0.2mL. On 5/22, I gave ***** 0.25mL. On 5/23, I gave ***** 0.2mL. I mentioned that she was having a decrease in appetite over the last few days. On 5/24, I gave her 0.25mL. On 5/25, I mentioned again that she had a decrease in appetite. I was told to discontinue the ********* and she did not receive any that day. From 5/26-30 she did not receive any. On 5/30, ***** had urinated in the bed. The urine did not appear to have an odor or color to it. When I brought ***** in, bloodwork was completed. It was then that ***** appeared to be in kidney failure and was hospitalized that day. ***** stayed for a week and was on IV fluids. Following discharge, her blood work looked better. But I brought her in a week later for a recheck, and the bloodwork had reverted back. On 6/3, *****’s bloodwork showed anemia and of course, kidney failure. I took home the fluids to give her daily and she was prescribed compounded ******** *********. The writing is on the wall, thank you, *********. Prior to this, she was thriving, healthy, and we're extremely bonded. She is so young and I hate that she had so much life ahead of her. This is a huge, unexpected loss for me and I feel responsible for giving her a medication that is going to end her life like this.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have to buy my pets' flea/tick control products from their veterinarian. The vet's office sells *****rd, manufactured by Boehringer. Boehringer then got my name and contact info from that purchase (which I did not authorize) and sent me a gift card (**********) for $35 as a thank-you for buying their overpriced products. When I went to activate the card, all the data on the paper that came with the card, as well as the website the paper referred me to, says I must go to either the activation menu or the login menu, but literally everything at the website that refers to "activation" or "login" has a link that says "more info" without actually providing a login or activation screen. After delving deeper into the website and never finding an actual login or activation link, I called the phone number that came with the gift card, only to be sucked down a rabbit hole of useless information, zero help, endless other phone numbers to call - it's a joke. I did, however, find out that the supposed $35 on the gift card had already been used by someone else, and the card's balance (a card I was never able to activate) was down to 26 cents. So this card that I never asked for and which contained personal information about me was hacked, meaning someone stole the money AND my contact info. Absolutely no one at Boehringer was able to help me, other than to ask me to fill out a bunch of forms to report the theft and then they'd send me a new card. I wasted over an hour dealing with this issue, their inept website and their useless countless phone centers, so after that, I wasn't about to spend another minute filling out forms for them for a lousy $35. I want Boehringer to stop accessing personal information from veterinary offices about clients who have NOT given their consent! If they really are contrite about this fiasco, let them fix their useless website, consolidate their too numerous phone lines, but first send me a paper check for the $35 rebate!

  Customer response

  05/17/2024

  This issue has not only NOT been resolved, it has been made worse. Boehringer sent me a replacement ********** gift card, also supposedly for $35, but this card, as with the first one they sent, was hacked before it got to me and the balance on it is, once again, actually only 26 cents. Because the original card was hacked and left with the same balance of 26 cents, I can only conclude that the same malicious person/s who got ahold of my first gift card, got ahold of this second gift card. And I really have to conclude that it's someone who works for Boehringer or whatever entity they use to issue these bogus gift cards. I am very tired of my personal information being compromised in this way and my time being wasted on this idiocy. If Boehringer really wants to rectify this situation, they can send me a paper check, and STOP SENDING ME THESE BOGUS GIFT CARDS!!!

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I recently purchased a ********* **** for dogs when my dog had fleas. The product is very misleading and does not actually work to full remove the fleas like it says on the box. Used it for 3 months and it even has a satisfaction guarentee on the actual box. I am not satisfied and my dog still has fleas. I want a refund. Called customer service they were no help.

• Initial Complaint

  09/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchase b** of *********. Veterinary technician. Dogs all 13 of them did not get rid of their fleas. Changed his bedding vacuum the floor I do Foster and rescue I used advantageal summer and found a deal on ********* which was no deal at all I spent $93 on this front line with the tax. I ended up going out and buying advantage instead. The dogs had more fleas on them after the front line than before I started. We had a bad flea season this year the fleas were gone and they suddenly came back. I had used ********* in the past this never ever happened. ***** will not refund. I have suggested it was a bad batch provided pictures Etc they will not exchange. I have read stories on ****** where this has happened to other individuals. All these dogs come from extreme abuse and they do not deserve this bad flea product. Shame on manufacturer

  Business response

  11/08/2022

  ***** *** **********

   

  Thank you for forwarding the letter from Mr. ****** (attached).  Mr. ****** did not report this incident to the manufacturer, Boehringer Ingelheim Animal Health (BIAH). Instead he has been communicating with a retailer, namely *****.

   

  Mr. ****** has not been cooperative in helping  BIAH complete our Suspected Lack of Efficacy report for the regulatory authorities, as documented in the attached emails.  A case report (********) has been created for this suspected Lack of Efficacy report with the limited information provided in the letter forwarded by your office.

   

  At the time of writing this correspondence, Mr. ****** has not provided a receipt for the purchase as is required for BIAH to consider reimbursement. Three requests for a receipt have been made to date.

   

  In order to complete our investigation, fulfill our regulatory obligations, and evaluate our response, BIAH will need to have additional information, such as was the product applied to all dogs (this is a household of 13 dogs), was a vial split between multiple dogs, what is the exact product involved, etc. At this time it would be premature to make a conclusion regarding a specific batch, especially since we do not have any information regarding which batch was used.

   

  Boehringer Ingelheim is making every attempt to resolve this matter expediently,  and I will follow up with you if the owner does forward the invoice for his purchase. 

   

  Sincerely,

   

   

                  Julia C**, DVM

  Senior Associate Director

  Veterinary Technical Solutions (VeTS)

  Boehringer Ingelheim Animal Health USA Inc.

  Business response

  11/10/2022

   

  Although Mr. ****** was uncooperative in reporting further details, he did provide an invoice from ***** (attached).  Boehringer Ingelheim will reimburse Mr. ****** $88.99. The check should arrive within 4 to 6 weeks.

   

  Sincerely,

   

                  Julia C**, DVM

  Senior Associate Director

  Veterinary Technical Solutions (VeTS)

  Boehringer Ingelheim Animal Health USA Inc.

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