ComplaintsforBow Tie Cinemas, LLC
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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase through an app for tickets to a movie. There is a refund option on the app and I attempted to cancel prior to my visit. The app gave an error and would not allow a refund. I contacted the business and they stated I would have to drive there for a refund. The theater is 30 minutes away and my only option is to be there by 2200 this evening. I am unable to drive there and was canceling due to a medical issue.Initial Complaint
03/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We have a Bowtie Cinema electronic gift card that cannot be used to purchase movie ticket or used to purchase tickets at the box office. We have tried to used it to purchase items from the concessions but it was not accepted there either. I have sent multiple emails to customer service but have not received any resolution for using an electronic gift card. They continue to sell electronic gift cards while there is no way to redeem them.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.