ComplaintsforSubway
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Complaint Details
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Initial Complaint
02/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an online order for two subway sandwiches which are listed on my online receipt. I received two totally different sandwiches and the bacon on one sandwich that I took one bite was not toasted as requested. I am totally disabled so I sent my son to pick up my order. When I realized I had two wrong sandwiches I called the restaurant and spoke with Sharon she admitted she made the sandwiches and apologized she said it was busy. Sharon asked me if I could come back the same day and I explained to her my disability and my son left my home already. She said I should bring the receipt the next day and she would correct her mistake. I sent my husband the nex day and he was told by a worker the manager checked the camera and the subs where toasted. I called the restaurant and was told the same thing I tried to explain what the real issue was but she continued to scream. She said the manager said to contact corporate. I did contact corporate and received an email from the same manager that said to visit another store
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.