3 Customer Reviews
Review from Janet S
5 stars10/04/2024
We have traveled with Tours of Distinction all over the world and have always had a great trip. Their tour directors are excellent and they take great care and consideration when crafting their trips.Review from Jean M
2 stars07/14/2024
Tour Company changed 3 out of the 4 hotels, The hotels they picked were not of equal value. Run down and dated i.e.. tiles missing from bathroom, sticky floors, either fleas or knats, no restaurant or vending machine on premise to get drinks or snacks. On the first day they changed restaurant giving us a food allowance. Minimal amount of baggage handling which was to be included. No travel insurance in place when paid in advance. Sent us statement twice stating we owed them money when we paid in full 7 months in advance. Sent itinerary for the tour 2 days ahead, letting them know we book a hotel one day ahead, which they knew because they booked our airline. So many mistakes, the tour director was in touch with office daily to get approval from Office mgr. and owner Tyler. Out of her control since she had never been on this tour before. Office mgr. Elizabeth appears disorganized and overwhelmed with her duties. Susanna did come through with out of pocket expenses. Canadian Rockies was beautiful and the scenery was spectacular.!!Review from Rod D
1 star09/25/2022
Our sounds of *************** trip was a disaster. Trip & route changed while in flight to ******* Spent 3 hrs at *******airport for pickup. Taxied to our motel to find out no reservations/they were cancelled. Back to airport. Finally was contacted & bussed 2+hrs to ******** ******** Whole trip was changed with a lot more back & forth travel by bus. Sites changed, motels changed. All of less quality. We were given 2 extra days for the inconvenience BUT NEVER RECEIVED IT. Toilet did not work on bus. Lot more to this nightmare. No apologies, no partial refunds provided.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.