ComplaintsforTarget Sports USA

• Initial Complaint

  07/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Dear Target Sports USA Management, I am a new customer who signed up for Target Sports USA at the latest *** show. I placed my first order (Order Number: *******) but have yet to receive it. Despite contacting customer service multiple times, I have not received any assistance or resolution to my issue. Additionally, I was informed that the delivery was made to a different address, not the address I have on file. I would appreciate it if you could look into this matter urgently and provide me with an update on the status of my order. Thank you for your attention to this matter. Sincerely, ******* *******

  

  Business response

  07/26/2024

  The notes below are directly from the customers account and his correspondence with 2 of our customer service representatives:
  

  customer called to say his package was delivered but he doesn't have it assure him the pictures show his apartment, he said he will double check and give us a call back
  
  7/12/2024 12:18:42 PM (****** *) :
  
  customer called again saying that it isnt his house, when you ****** address it shows the same doors as in the proof of delivery photo provided by ***. customer emailing picture of front door when he gets home and calling us back tomorrow.
  7/17/2024 4:15:36 PM (EMILY S) :

   

  The customer never emailed us a picture of his home. After reviewing "****** maps and the *** picture on delivery" the addresses and details of both photos match. ( black framed doors, front tile inlay on the top step, same door door mats). Please see attached photos. Instead of trying to resolve with his proof of his home or making a police report for the missing order so we could conduct an investigation and begin a claim process, the customer decided to make a complaint with the BBB.
  

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Joined Ammo+ program to save money. I paid for this feature they offer. It was subsequently deactivated by a representative at target sports USA (they didn’t want to hear my suggestion to alleviate problems in the future). I’ve sent several emails to have the account unblocked. No response and the account is still locked. I think this a civil matter and bad business practice but it also borders on theft. I paid for something that is being refused/not honored. That’s theft in my opinion. That’s why I took the time to complain. Nobody likes to feel that they’re being stolen from. If they won’t honor the agreement (fee paid for a currently unavailable service), I’d like a refund for the Ammo+ program. Thank you for helping resolve this situation. ***** ********

  

  Business response

  09/22/2023

  The customer filed a "charge back" with his financial institute while his order was in transit because he didn't want to wait for *** to deliver his package as they were experiencing issue with shipping due to weather conditions. He still received his order on 8/7, but its policy to lock/freeze an account until the "charge back" dispute process is completed. The customer called back and paid for the order that he received on 8/11, but the financial institution of the customer was still completing the dispute process. Management explained that his account would be unlocked within 1 hour, but the customer was upset with that resolution.The customer became very irate, spewing vulgarities to multiple customer service representatives and threatening with lawyers. He was then asked to not speak in that manner and be respectful. He was then advised that his account would remain blocked as we have the right to refuse service and he received the full benefit of his membership fee on the orders he made via savings vs cost of membership. He received a refund of $82.58 for joining the Ammo+ membership, he also received a welcome promo package  with a "retail value" of $75.00 and he saved another $52.80 on a second order placed after joining the Ammo+ membership. The customer utilized the benefits of the membership and saved the amount of the membership as well as received a sign up reward that he refuses to return in leu of refunding his membership and paying full price for his 2 orders. 

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an online order from Target Sport for ammunition worth several hundred dollars. The process involved selecting a nearby gun dealer for the ammo to be sent to. I opted for a dealer listed on their website. However, I haven't received the ammunition, and the chosen dealer is unresponsive with locked doors and no signs of activity. When I contacted Target Sport regarding this issue, they stated that I'm accountable for the situation as I selected a problematic dealer. I would like to either receive the ammunition I ordered or be refunded the amount I paid.

  

  Business response

  09/22/2023

  The customer stated that he did not call the *** ****** prior to placing his order. Our website lists *** ******s as a courtesy, but we are not responsible for the order once delivered to the *** ****** that the customer chooses. This customer clicked our agreement  that I have attached to this email that states: "I confirm I have checked with the *** ****** prior to placing an order that the FFL will accept the order/shipment.".... Its the customers responsibility to coordinate transfers and extra fees with the *** ****** they choose. Target Sports USA completed our end of the contract by delivering the order to the *** ****** that the customer chose. If the *** ****** closed or is choosing to not transfer the order of ammunition to the customer, the customer needs to dispute that issue with the *** ****** they chose to have the order shipped to. The customer can request to the dealer to return the order back to Target Sports USA. Once the order is returned to our warehouse in full, we can issue a refund less a 20% restock fee. 

  

  Business response

  09/22/2023

  The customer stated that he did not call the *** ****** prior to placing his order. Our website lists *** ******s as a courtesy, but we are not responsible for the order once delivered to the *** ****** that the customer chooses. This customer clicked our agreement  that I have attached to this email that states: "I confirm I have checked with the *** ****** prior to placing an order that the FFL will accept the order/shipment.".... Its the customers responsibility to coordinate transfers and extra fees with the *** ****** they choose. Target Sports USA completed our end of the contract by delivering the order to the *** ****** that the customer chose. If the *** ****** closed or is choosing to not transfer the order of ammunition to the customer, the customer needs to dispute that issue with the *** ****** they chose to have the order shipped to. The customer can request to the dealer to return the order back to Target Sports USA. Once the order is returned to our warehouse in full, we can issue a refund less a 20% restock fee. 

• Initial Complaint

  07/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 4 boxes of ******* * ****** .45 GAP rounds (200) rounds for my law enforcement firearm qualification that took place on 6/3/23. I was unable to complete the qualification course due to rounds misfiring, rounds firing at different velocities, weak rounds almost as if there wasn’t enough powder or primer loaded in the round and multiple jams created. I attempted to fire 89 rounds and almost half of those were defective, which hindered my firearm qualification. I had to use my ***** **** *** .45 GAP duty rounds to complete my qualification in which there were no problems. The problem is that these duty rounds are extremely difficult to obtain, which is the main reason I purchased the ******* * ****** rounds from you to get me through qual. Now I am out of my duty rounds and forced to carry with these defective, unreliable rounds which poses a severe tactical and safety concern. I have 111 of these untrusted defective rounds left. Having paid a premium amount of around $34/box , there shouldn’t be a single problem/defect with these rounds. I have never had any issues with my ***** ** which I keep well maintained as firearm maintenance and discipline is very important to me. Being an academy instructor as well, this was a complete disappointment and embarrassment to deal with this. I am currently weighing in on the specific routes I should take concerning this as this is completely unacceptable selling something like this. Please let me know what can be done to help rectify this issue. Ammo purchased: ******* * ****** .45 GAP (200 rounds) Ammo used: 89 rounds Projected defected rounds: 44 Rounds remaining: 111 Manufacturer lot number: 25/34 Firearm used: ***** ** Order number: ******* Emailed on 06/04/23, received a response from Francisca S******** on 6/5. Who told me to contact the manufacturer. Emailed manuf. no response. Emailed Francisca two more times and no response. Called CS, received email from **** *******. Explained issue, emailed twice no resp

  

  Business response

  07/20/2023

  Mr.********* was instructed to reach out to the manufacturer of the product he purchased as we are only a distributor, not the manufacturer of the item. He reached out to **** ******* of ******** ************** ********** who's email is erinm***************************** I also reach out to the manufacturer and spoke with **** ******* who informed me he was familiar with the inquiry, and he asked Mr. ********* for additional information which he has failed to provide to him. The manufacturer is willing to assist, but Mr. ********* is not following the procedure as requested by the manufacturer for resolution. I called Mr. ********* and left voicemails for him to call me back directly to assist with resolution with no response from him as of yet. 
  

   

  The email Mr. ********* was sent for resolve to the issue is below:
  

  Thank you for your email and so sorry about any inconvenience this may have caused you
  
  We are so sorry that you are not satisfied with the ammunition received
  please accept our apologies on behalf of Target Sports USA and the manufacturer.
  
  Due to federal regulations and the nature of the product, we are sorry to inform you that returns on this product are not permitted.
  Should you need additional information or reassurance please contact the manufacturer since they have a one year guarantee on all of their products and they will be able to assist you further and assure you that they product they manufactured is fit for your use.
  
  Although this doesn’t happen often, I have seen manufacturers assist other customers with any replacements they may need.
  
  When calling them please have the following ready:
  Please include the following information in your letter:
  Your name
  Your address
  Day-time phone number, including area code
  Date you purchased your product
  Specific description of problem or defect
  Lot # (if applicable)
  I have no doubts they will be able to assist your further with this issue
  

  

  Business response

  07/20/2023

  Mr.********* was instructed to reach out to the manufacturer of the product he purchased as we are only a distributor, not the manufacturer of the item. He reached out to **** ******* of ******** ************** ********** who's email is erinm***************************** I also reach out to the manufacturer and spoke with **** ******* who informed me he was familiar with the inquiry, and he asked Mr. ********* for additional information which he has failed to provide to him. The manufacturer is willing to assist, but Mr. ********* is not following the procedure as requested by the manufacturer for resolution. I called Mr. ********* and left voicemails for him to call me back directly to assist with resolution with no response from him as of yet. 
  

   

  The email Mr. ********* was sent for resolve to the issue is below:
  

  Thank you for your email and so sorry about any inconvenience this may have caused you
  
  We are so sorry that you are not satisfied with the ammunition received
  please accept our apologies on behalf of Target Sports USA and the manufacturer.
  
  Due to federal regulations and the nature of the product, we are sorry to inform you that returns on this product are not permitted.
  Should you need additional information or reassurance please contact the manufacturer since they have a one year guarantee on all of their products and they will be able to assist you further and assure you that they product they manufactured is fit for your use.
  
  Although this doesn’t happen often, I have seen manufacturers assist other customers with any replacements they may need.
  
  When calling them please have the following ready:
  Please include the following information in your letter:
  Your name
  Your address
  Day-time phone number, including area code
  Date you purchased your product
  Specific description of problem or defect
  Lot # (if applicable)
  I have no doubts they will be able to assist your further with this issue
  

• Initial Complaint

  06/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Alt address for seller Target Sports USA ** ********** ***** ********* ** ***** The product was to be delivered on 5/16/2023. The tracking stated that the package was delivered. However it was not. . I contacted the seller who told me that I need to file a police report if I want a refund. I questioned that stating “what kind of Person would call the Police about a missing package? The next email that the seller wrote saying that I can just file the complaint online which for some reason seems to be a better option in the view of the seller. Of course filing a false report in person or online is just as bad. Just less confrontation online. That was my second option. My third option was to take a long walk on a short pier. My point of contention is that the seller told me in no uncertain terms to file a criminal complaint if I want a refund. I did look into the matter by calling the sheriff. The deputy who answered told me that I should not file a criminal complaint in Person or online because uless a crime has been committed or I could be liable. All under duress created by the seller. At no time was this a stolen package. It’s a missing package. There is nothing that would lead anyone to think that this Package was stolen. Still I was encouraged to file the criminal complaint. All of this under the duress that the seller created with their refund process. This is the company’s return process. “Go to the police even if we have zero evidence of any kind to show theft if you want a refund/ reship” I just want a refund. I’m certainly not going to get the police involved for a missing package. If there was a video of a thief grabbing the package and running off into the night that would be different. I believe that this policy is in place to stop refunds that cause losses. I can’t absolutely confirm that but it seems so. They didn’t make this policy specifically for my benefit I just want my $277 back and for them to adjust the policy so police contact not needed

  

  Business response

  06/06/2023

  Attached I have added our shipping policies and terms for discrepancies in order form Target Sports USA. This is posted multiple times on our website and on the customers receipt.

  Per our policy, we ask that packages that are recorded by ***, our carrier, as delivered but the customer says they are not requires a police report for the missing package- especially due to the nature of the product that we sell. We can begin an investigation once the police report has been filed with the customers local police authorities. The customer was advised of this and we are willing to go above and beyond the 14 day discrepancy to assist the customer in this matter- but the customer refused to take action. The customer was emailed his invoice and tracking information. It is the customers responsibility to manage the tracking of their packages, which the customer obviously didn't do since he didn't realize we even shipped his package until he contact us because of his credit card statement 41 days after his purchase. 

   

  Customer and Target Sports USA email thread below:

  Hi, I placed the order and it didn’t show up. I didn’t realize it until I saw target sports on my credit card statement. I went back to the order page and clicked on the tracking information. It looks like it was delivered? But it was not. $277 is a lot of money for me. What do we do? -By costumer
  
  Hello,
  Thank you for your email. I sincerely apologize for this inconvenience however I can start an investigation with *** to locate the package. We need you to file a police report and provide us with the case number so we can get an approval for a refund or a reshipment. Once again we apologize for this inconvenience.
  
  This is a very good way to stop financial losses for your company. Very effective. Who in their right mind would call the police to do a report on a Package from three weeks ago that we don’t even know is stolen? For $277?
   
  If you can answer that question for me that would be great.
  
  
  You don’t necessarily need to call the police. If you go online to your town police department and file a police report, you will receive a case number. With this police case number, I would be able to start an investigation with *** to get approval for a refund. -*********
  
  I know you have plenty of business and you won’t miss me.
  
  That said, it is extremely irresponsible to advise a customer to file a criminal complaint when we aren’t sure a crime was committed. Even worse would be to suggest that filing a report online is any different than calling the sheriff to your house. Even worse is to suggest this course of action while the customer is under duress. No bueno.
  
  Again, no one will miss me.  You guys did wrong by me.
  
  
  I do have some time on my hands. I’m going to take screenshots of your assertions and send them to the bbb. Of course I don’t think I’ll get anything out of it. But I will cause a headache for you. Who knows how many people you have suggested this course of action to? I’m going to be sure to raise that thought.
  
  Your suggestion could cause an enormous problem for someone.
  
  
  6/2/2023 8:33:20 AM (********* *****) :
  6/2/2023 11:41:05 AM (********* *****) :

  *** proof of delivery:

  Your shipment from
  TARGET SPORTS, USA
  
  
    Delivered On
  Thursday, April 27 at 1:20 P.M.at Locker
  
  
  
  Delivered To
  *** ******** *** *** ********* ** ***** **
  Proof of Delivery Open the link in a new window
  
  

  Proof of Delivery
  Dear Customer,
  This notice serves as proof of delivery for the shipment listed below.
  Tracking Number
  ****************** Weight
  30.00 LBS
  Service
  *** Ground
  Shipped / Billed On
  04/24/2023
  Delivered On
  04/27/2023 1:20 P.M.
  Delivered To
  *** ******** *** *** ********* *** ****** **
  
  
  Left At
  Locker
  Reference Number(s)
  *******
  Please print for your records as photo and details are only available for a limited time.
  Sincerely,
  ***
  Tracking results provided by ***: 06/06/2023 9:46 A.M. EST

   

  Customer response

  06/06/2023

  
  Complaint: ********
  
  I don’t think I’m actually rejecting your response. I did provide a criminal complaint number from the sheriff via email yesterday . I understand your response, most importantly that the nature of the product you sell necessitates the police case number. 
  

  I apologize for being a jerk. There is an enormous amount of pressure on me based on the economy. I’m sorry if it spilled over to you. I’m working on that part of me. 
  
  **** ********

• Initial Complaint

  09/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an online order on Wednesday September 21, 2022. Order number *******. I received several *** notices on different delivery dates. 8 never received my paid in full ordered item. The Merchant charged me $17.74 for shipping. Once I realized my package was lost I attempted to contact the Merchant. After many hours on the phone waiting I finally got to speak to someone from the Company (Target Sports USA). The woman on the phone was rude, unsympathetic, and not helpful at all. I'm requesting a full refund for the paid in full item I never received. Thank you in advance. ******* *********

  

  Business response

  10/18/2022

  Thank you for your inquiry,

  The customer order was delivered in full. The customer called in 1 day after placing his order demanding that the order be delivered next day. In this industry all shipments must be made via GROUND SERVICE due to federal regulations. This order shipped from our warehouse in ***********, going to  ********* and its not logistically possible for the order to make it there in 1 day time via ground service. This order was delivered in the estimated 3 -4 days time frame as stated on our website and the customers receipt. The customer was given this information and continuously spam called and emailed our company until his order was received.  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩