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Complaint Details
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Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had our cabinets painted by them in May 2021. We have a 3yr warranty thru our contract, we have oeeling & flaking occurring. I have been reaching out to Mr Gagnon since April 2022. He asked for pictures which we sent and have not had any response to emails sent after that. Since that time more peeling & flaking has occured. I would like the warranty to be honored and repairs done as needed
Business response
01/12/2023
We did receive request/email on April 4 2022 at 1:38pm, for warranty work to be done on the cabinets we re-finished in May of 2021. I responded back by email, the same day, at 4:53pm asking for pictures of the areas of concern. To date we have never received the pictures we requested or correspondence of any type from the *******’s, including a phone call so we assumed they must have changed their mind about doing the repairs.
I have spoken to Mrs ******* today Jan 12 at 9:38am. Based on our conversation it seems they did send email back to us but unfortunately no email or phone call was ever received by us.
Mrs ******* has agreed to have us visit on Feb 1, 2023 at 9:30am. We intend on addressing any warranty work at this time.
Sincerely,
Guy Gagnon
Customer response
01/13/2023
Complaint: ********
I am rejecting this response because: I would like to keep this open until the warranty work is completed within a reasonable time frame. At this time we only have an appointment to review the peeling & flaking.
Sincerely,
****** *******
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.