Business ProfileforSmooth Move & Delivery LLC

Instead of SMD these “movers” should be named WMD. I hired them to pack /store some things while my house was listed & then to pack valuables & move everything cross country. It started badly and only got worse. I have asthma and WMD’s owner promised me non-smoking movers, so I was surprised when a heavy smoker with a bad attitude arrived. That was only the start of the issues. They were careless (negligent really) and could not follow clear instructions. They left multiple items I had told them to take; the time it took them to return caused me to miss my flight and pay to stay overnight at the airport. SMD packed my container, a 3rd party drove it & I hired local movers to unpack. As soon as they opened the container, the local guys called me over and said to “bring my camera.” I was HORRIFIED at what WMD had done. Expensive furniture was just thrown on the truck with no protection. Items were gouged, smashed & destroyed. One item even had TIRE TRACKS on it. Yes, they DROVE OVER my furniture. Once I opened boxes, it got even worse. The electronics I paid them to pack were dropped into boxes with a single sheet of paper as protection. Expensive dishes weren’t wrapped at all. Every single framed item was damaged. Multiple items were missing – like a hand-painted, irreplaceable chair. As WMD refused to provide an inventory, I still don’t know the extent of my losses/damages, but it’s likely $30-$50K. I immediately reported to WMD that I would need to file a claim for the $30K of coverage I purchased & asked for a refund of the $12K I paid them. They apologized but refused a refund. After fighting with their insurer for OVER 2 YEARS, I was paid half what they owed. Since the insurer sent the check and closed my case, I have filed complaints with every agency, and NO ONE will do anything – not even BBB. Their accreditation means nothing. Learn from my mistake – don’t let the owner’s smooth talking fool you. Don’t pay them to destroy your things! AVOID WMD AT ALL COSTS!