6 Customer Reviews
Review from Becky B
1 star09/25/2024
Untied Rental driver hit our mailbox got out of the truck and put the small pieces inside the mailbox and placed the door back on it. After taking several weeks to work with Fleet Services on a claim. They had trouble finding the unit even with pictures. They had trouble finding where it was rented from- only one location in ********** Driver said they didn’t hit it. Neighbor saw him do it. Terrible accountability for driver and for the company!!!Review from Gina G
1 star01/05/2023
There is a porta potty on our property that was not ordered by the landlord or any of the tenants. This should have been removed months ago, but now this porta potty burnt down over the holidays and needs to be removed immediately. One of the only pieces remaining is their sign with their name on it. The company has been notified multiple times and the unit remains on our property without any notification or follow-up.Review from Julie F
1 star10/25/2022
We will never rent from this company again and I am going to make sure that anyone I know doesn't either. We ordered a skid steer for delivery yesterday (not a big ask, right??). We were told it would be delivered between 8 and 9 AM, we got there early just in case. Well 9:45 rolls around and no delivery and no phone call. We call the store which apparently is new in ****** ** and there is no phone number listed, so we had to call different phone numbers to reach anyone. The guy we talked to said the driver was pulling out of the lot as we speak and would be there in an hour. Ok, so we are 2 hours past the delivery time already. AGAIN, no delivery so we call again at 11:30 and this time Rick tells us that the delivery is for the next day. NO, our confirmation shows the 24th. Then he calls around and claims that our skid steer is broke down in the parking lot?? No, I don't think so. We were lied to and wasted over a day and a half of work, at least since we STILL don't have the skid steer. This is the absolute most ridiculous way to run a company. We have other deliveries of gravel, etc that we are going to have to push back because of this company.Review from Ryan C
1 star09/21/2022
Do not rent from this company. They quote you a daily rate, but then charge you $1,900 with no explanation as to why. If you reach out to them for an explanation, or deserved credit, they just blow smoke up your ass and never get back to you. I could have rented for a week from Sunbelt Rentals for much less than that. I would suggest going to Sunbelt over United. I will never rent from United Rentals entire company, any location, ever again. Shady business all around. Shady, shady, SHADY!!Review from Dan B
1 star09/18/2022
A repost from our ****** review. Seems this company is a repeat offender of telling people one price and then over charging them once they have their card on file. This is criminal. NEWS FLASH: You tell someone that the charge to rent an autoscrubber for 24hrs is 275.00. After the equipment is picked up the following day , you charge 850.00 on the card that was given to you. THIS IS FRAUD. I called 3 times today to get this rectified and was passed around to a number that kept on getting pushed to voicemail. If this is how you think you can treat customers you are dead wrong. Your company is trash and the charge is being disputed. 2 months later: The company never bothered to do anything about this situation. Pathetic and fraudulent.Review from Michael L.
1 star01/30/2022
I was quoted one price and when they billed me it was twice the price.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.