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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have not written a policy in 4 months and been asking for a release there is no one from corporate who calls me back, their ads state NOT CAPTIVE, Come and go as you please . I need someone from corporate to call me back. This is my livelihood that you are messing with. Have empathy.Customer response
01/20/2023
***** ****** ****** *********************** ***** ******* ******* *** **** **** ** *** **** ***************** ******** ********
To whine it may concern:
Issue has been resolved . Please delete my complaint.
Best,
******
Initial Complaint
08/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
When my partner and I bought our new house a few month ago, we got several documents in the mail stating they were important to fill out regarding our mortgage. The name is under ***** *****. Since we filled those documents out, we’ve received several harassing calls from one agents appointment setter. We’ve told him several times to leave us alone, and that we do not require his services. This appointment setter constantly changes numbers and calls us back every few weeks. We’ve told him we revoke his right to tele-market to us, and he keeps calling. I want Family First Life to remove our information from their system and to never contact us again.
Business response
08/23/2022
***** ******** ***** ***** ******** ****** *** **** **** ** *** ******************** ********************** ******** ****** ******* ******** *** ******** ** **** ********* ** ******
Our sales process consists of agents that call individuals who have sent in some type of request for information on life insurance. We do not call any consumers that have not filled out some type of form.
Customer response
08/23/2022
Complaint: ********
I am rejecting this response because:i have told the numerous agents that have called that my partner and I have resolved the issue regarding insurance, and requested that we no longer be contacted. The same agent and his appointment setter continue to harass us. If our contact information is not removed from your systems we will be filing a complaint with the FCC.
Sincerely,
****** *******Business response
09/01/2022
We do not encourage our agents to call clients that are not interested in the coverage. Can you provide a name and number of the alleged agent that you feel is committing this act?Initial Complaint
07/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been getting constant calls about insurance from spoofed phone numbers. Twice I engaged with these callers and then received a follow up call from Family First Life. Both times I notified them these calls were in violation of the TCPA and their telemarketers are not honoring the DNC, but since these happened almost a month apart, it's clear the have disregarded this. I'd like to know exactly who they are hiring to make these solicitation calls, and resolve these TCPA complaints.Business response
08/23/2022
***** ******** ***** ***** ******** ****** *** **** **** ** *** ******************** ********************** ******** ****** ****** ******** *** ******** ** **** ********* ** ******
Our sales process consists of agents that call individuals who have sent in some type of request for information on life insurance. We do not call any consumers that have not filled out some type of form.
Customer response
08/23/2022
Complaint: ********
I am rejecting this response because:
This is incorrect, and has been confirmed by their sales staff. Twice Family First called me as a follow up from a previous call in which their agents used fake company names and spoofed phone numbers. On the second call, they agent confirmed they use telemarketer to generate leads, and indicated he was aware they do this in violation of the TCPA.
I'd like all the information on their alleged consent to call, including the legal name and entity of the company they are paying for this information, and a valid consent showing that company's legal name and address and Family First's name.
Sincerely,
****** ******Business response
09/01/2022
We do not call individuals on the "do not call" list. Can this customer provide the name of the agent that is calling them so we can verify if they're even an agent with us?Customer response
09/04/2022
Complaint: ********
I am rejecting this response because:Per their request, the most recent caller identified themselves as Tequilla B******* This call took place on 6/17 at 9:33 am.
Sincerely,
****** ******Business response
09/12/2022
Thank you for that info. We will look to see if this is an active agent of ours.Customer response
09/18/2022
Complaint: ********
I am rejecting this response because:
I have not received any follow up
Sincerely,
****** ******Initial Complaint
07/26/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Won’t release carrier appointments. Advertising no contacts, but won’t release me.Business response
08/23/2022
***** ******** ***** ***** ******** ****** *** **** **** ** *** ******************** ********************** ******** **** ****** ******** * *** ******** ** **** ********* ** ****** *
We always encourage any agent to reach out to our corporate office for any release related questions.
Customer response
08/23/2022
Complaint: ********
I am rejecting this response because:I have done just that. Left multiple messages.
Sincerely,
**** ******Business response
09/01/2022
What staff member have you left multiple messages with?Initial Complaint
01/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a call from a Family First Life agent saying I was referred to Family First Life by their marketing agent. This marketing agent has called me multiples times for spoofed phone numbers, when my number is on the DNC list. They have done until I gave them my information, but did not consent to them calling me back. I am notifying Family First Life that their agent is violating the TCPA to market their services, and requesting Family First provide me the information of their marketing agent.Business response
03/08/2022
The individual in this complaint stated that they shared their information with a marketing agent. That is how our agent received their information and gave them a call. We do not call anyone unless they request for us to do so.
Customer response
03/08/2022
Complaint: ********
I am rejecting this response because:
Family First is ignoring the substance of the complaint, that their marketing partner is violating the law to obtain lead information. Part of TCPA is a requirement that marketing companies identify themselves and provide a call back number when telemarketing. Family First's telemarketers did not do this. Family First is now affirming the illegal anonymity of their telemarketing agent. If Family First continues to ratify this behavior, this ratification will be used in court as evidence of agency for these TCPA violations.
Sincerely,
****** ******
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.