ComplaintsforThe Eye Care Group, P.C.
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** *** ** *********** **************, I was wrongly charged for the follow up visit after the cataract surgery from Dr. K******' office in ********** *** The visit was on 2/16/2024. It was scheduled as a surgery follow up visit to see if the eye's vision was improved. I did not request for being schedule the visit for a pair of glasses. I have too many paires of glasses and I do not need any. I was not asked to be given a refraction exam. After the cataract surgery, I had the eye vision exam for each follow up visit and this was the only time I was charged for extra money. The doctor's office does have a eye glasses store right there. I did not visit the store and I was not asked if I needed eye glasses or not. My glasses were working fine for me. I did not ask to get a pair at all. When I received the bill for extra charge, I was upset. I was not told that they did eye exam as the doctor had done for each follow up visit as a refraction exam. I was not told lthat she would charge me for refraction that day In fact, I beieved that was the perpose to check my eye to see if my eye vision got better as she had done for my previous visits. My wife called the ********* both Billing office and Dr. K******'s office speaking to the employees at least three times explaining what was done during that visit, The Billing office employe told my wife that they made a mistake and would correct the error. But instead, hey kept on sending me the bill. I need your help to resolve the issue. I am a senior. I am not in good health. This is very stressful for me to call the billing office often. Thisi s abusive to senior. I need your help. Thanks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.