ComplaintsforTim McCarthy Roofing, LLC
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company did a complete roof replacement and stated there was a 25year warranty. They performed the roof repair in 2016 and now the roof is uneven and leaking. I asked the company to come back to fix the issues of pooling water, leaks and other issues but they are saying there is no warranty and will not fix it. The cost was $7,000 for a small flat section of the roof and now they are not offering any resolution.Business response
07/12/2022
Thank you for speaking to me today in regards to the complaint ID listed above. I am writing you to inform you that this individual is not our customer. We did not do any work for her.
Thank you for your help in this matter.
Sincerely,
Tim McCarthy
Tim McCarthy Roofing, LLC
Customer response
07/20/2022
The project was done on my weekend home at * ******** ******
Please see attached. Tim’s info is on top right.
My main home Is in **** **** ******
See attached document
Business response
07/20/2022
This roof was completed in 2016 for someone else. It is not leaking! The house is not level due to the framing of the skylight that was NOT installed by me, so it has some water that stands around the skylight. But it is not leaking or causing any damage. The roof was installed properly and if there is a problem the material is still under warranty. I went out to the home this year when I recieved a call to inspect the problem. They don't want to see any standing water. The only way that that is going to happen is if the entire roof is ripped off and the roof would have to be re-framed with a pitch to allow water to run off of it. The customer is unhappy to see water but there is nothing wrong with the flat roof, it is doing exactly what it is suppose to be doing, keeping water out of the home. This is a cosmetic problem for the owner not a roofing problem. Sorry that she is unhappy but the roof is not the problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.