ComplaintsforCycling Sports Group, Inc.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In March 2022, we purchased a ********** kids bike from our local dealer. This dealer bike shop has since has been sold to ******* ******** **** * **** **** **** **** ******** ****** ** *****. The purchase cost was $600. There have been numerous problems with this bike, despite very light use by our 6-year old grandson (recreational, street riding only and perhaps 20 rides in total). The first issue was a lock-up of the steering column, where it would not turn, causing a crash alongside the road that could have resulted in a serious accident had a car passed at that moment. The original bike shop fixed that issue and charged us $50. No talk about warranty. The second problem was the chain coming off and the gears slipping. The bike shop had by then changed ownership and, graciously, agreed to look at it. They tuned up the bike and fixed the chain at a $75 charge. It's been off twice since then, causing unexpected falls forward over the steering wheel. The bike is no longer under warranty. The third problem was again the chain coming off and suddenly, mid ride, losing any gear engagement at all, causing my grandson to crash and, luckily again, he came away with just bumps and bruises. This bike isnt functioning and we do not trust it for our grandson to ride it safely. He is very disappointed, of course, as it was a birthday present and his first real bike. Selling it is not an option, as we wouldnt get $50 for it, if that, and I do not want another child getting hurt. Contacted **********, received a claim number, no response for a month. I called and was told "someone from management would look at it", that was 2 weeks ago. I called today and they simply did not react while I was explaining the situation, put the call on "hold" until I hung up.

  Customer response

  07/11/2024

  Attached is the purchase receipt for this bike that provides all details on it.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought 2 ********** ********* *** allroad bikes last year in the summer one for me and one for my girlfriend. We planned on going for long long very long treks on our bikes. I was not told that I could not get an extra battery for our bikes. These bikes are no good to us if we can only travel a limited distance of about 50 kms. I have been in contact with ********** and they are unwilling to send me 2 extra batteries, I am ready to pay for them. They have them in stock but only for warranty. These batteries don't last forever either, so eventually I will need replacement batteries and will not be able to receive any, rendering the bike completely useless. ********** does not have an address or any information on their location. I just want my money back to get another pair of bikes with extra batteries. I hope you can help or point me in the right direction to resolve this. Thanks for your time.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Why don't you sell a saddle bag that's compatible with your smart sense system? My bike bag blocks the lights. I am about ready to return my ********** ******* ****** ** bike and just get a plain carbon fiber bike. I'm tired of dealing with choosing between carrying my phone and flat gear or having rear lights. You really should have thought about this before you started selling the bikes. Did you not test ride the bikes?

• Initial Complaint

  06/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a bike directly from Cannondale and had it delivered directly to a local shop for assembly. One of the grips was torn, and the metal was poking through at the end. After many tries, I reached someone who said they would have replacement grips sent out. I was told they would ship by the next day, then that it might be a few more days, and so on... but that I would receive an email with a tracking number once they did ship. After a few more weeks of following up and not getting any responses, I finally received the grips without any further communication from Cannondale and ZERO responses to my many requests via phone, email, and through their website. However, the wrong grips were sent and I've spent the last two weeks trying to reach them again to get the issue resolved. I've had no response to my ticket and I can't get through to a live person via phone. I reached back out to my local dealer who expressed frustration with the same issues contacting anyone from Cannondale as well. I love the bike, but not sure I'll order another one since I need to be able to trust the companies that I purchase from.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  in 2000 or approximately, I purchased a Cannondale Model ***** carbon Fiber Bicycle from an authorized dealer in **. The bike was unassemble and in a factory shipping box until approx, Apri l2023 when it was brought to an authorized Cannondale reseller ( *** ***** in ************* for unboxing and assembly. Upon assembley it was discovered tht the tires had dry rotted so I ordered new Tires from ****** o bin installed on the bike with the purpose of selling it online as I had jsut turned 71 years of age and was ot going to ride it. I was then informed by a Dozen or more peopl eon ******** that the bike was subject to a MASSIVE ENTIRE RECALL of the entire Cabon Fiber Product line due to FRAM CRACKING and total FAILURE. I received copies of the recall notice online and confirmed that fact to be true. *** contacted Cannnondale for a solution and was advised that YES the BIKE ad a formal GOVT. RECALL and that THERE WASW NO FIX FOR THE PROBLEM, and after months of haggling they offered me a 20 percent discount on a replacement BIKE. I told them I wanted a COMPLETE FULL PRICE, replacement with no out of pocket to me with the most comparable model available and I was told by STEVE the sales rep, that the SCAPEL had similar configuration and was the best match, but thye were not going to replace it without me paying 80 percent of the cost. I DECLINED THE OFFER. I DIDN"T MAKE MINE, I DIDN"T DAMAGE MINE ( IT WAS STILL IN THE BOX) and I CANNOT SELL IT AS APPARENTLY IT IS ILLEGAL TO SELL AN ITEM THAT I KNOWINGLY KNOW TO BE DEFECTIVE and or under a RECALL. I want my bike replaced with no out of pocket. CANNONDALE does notreturn calls to me or to their own dealer (***)!

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a ****** bicycle on april 27 2021. when i received the bicycle the chainguard bent impeding my ability to pedal but considering i haven't had a guard on previous bicycles i removed it and it was fine. the next few months were fine with the exception of a squeaking noise. I would lube the chain and gears bi-weekly hoping to correct this problem but the squeaking continued. I was out for a leisurely ride in early september when the pedals and the arms that connect to the bike simply just fell off luckily i wasnt injured. i tried to reattach them but soon realized that there must have been some sort of manufacturing error because the inside of the crankshaft was completely stripped rendering the threaded bolts useless. I then contacted dorel sports about the malfunction and they told me they would send me new parts which i was happy about but the fact that i would have to rebuild it was puzzling. approximately 3 months later I received new pedals which then made me realize that they either didn't fully read or understand what had happened. I then contacted them again to explain that they had not fixed anything. A few more days of going back and forth with dorel sports about what happened and they agreed to replace it(dec 2021). It is now july and they are telling me to send them the whole bicycle when i haven't received any new parts or a replacement. So in short they have my 350$ and dont seem worried at all about replacing or fixing the faulty product.

  Customer response

  08/30/2022

  ***** ******* ***** *********************** ***** ******** ****** *** **** ***** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  

  they took care of it

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