ComplaintsforWindsor Federal Savings
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ive had Windsor federal savings since about summer of 2021, i switched over to them from ******* (a larger bank so possibly im spoiled in that regard). upon switching there was no real issues, i wasnt a fan of how my card would be locked if i was out of town r how i had to notify them when i was going places but i chalked it up to them being a small bank, throughout my time with windsor federal on two occasions ive had to get a new card due to data breaches on their end, i overlooked it since they are whom i bank with but their latest unprofessional acts have caused me to start a new account with chase! on friday febuary 24th i called and asked if i deposited a check would it be better to do so online or in person, i was rudely informed by the rep it made no difference, well it made a difference indeed. not only has my check been on hold 3 days (and 2 non business days) its now the 28th im still waiting for the hold to be relased, my anger comes in because on friday i asked the rep, obviously, if there would be a hold they said two days its now been double that, my rent is incurring intrest charges and i have no gas lol i dont feel like i should have t run my bank down for my funds and i do truly mean run my bank downnnn!!!! since this morning ive called 5 times, being told 4 different answers but what seams like is not properly trained reps and then passed over to a senior rep whom seamed annoyed with my questions pertaining why they havent contacted my payroll? from what they were saying my check is on hold because they can not verify my employer, but i have emails from said payroll saying they have reached out to the bank and have the number the need to call listed on the check, when i called Windsor federal back to relay this message, i was greated with an unwelcoming tone and hung up on three times lol i just want to cash my check and transfer my funds please.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.