ComplaintsforOui Clean DMV
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Complaint Details
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Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last week, my roommate made the decision to use this cleaning service, and the cleaners arrived last Friday to deep clean the kitchen. After cleaning, we discovered several areas that had not been cleaned completely, including a dead cockroach on a cabinet hinge and cockroach pesticide powder left in the oven.On Friday evening, we got in touch with the business right away. We gave them the benefit of the doubt and assumed that perhaps they were merely being careless. We remained happy even if they fixed the issue.The service provider responded today, on Monday, and offered two possibilities: 1. Returned to clean it again or 2. gave a 15% refund. We informed them that we needed them to come back and fix the problem. Later, they changed their minds and claimed they could no longer supply option 1 (re-clean) because it had been three days. (As shown by the screenshots)By their terribly irresponsible customer service, I am deeply disappointed. We chose them to clean for us solely because we wanted to avoid problems. However, based on their poor attitude and response, I'd say the problems are now worse than they were at first.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1201 Connecticut Ave NW Ste 600
Washington, DC 20036-2732
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.