ComplaintsforLydia's House
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2021 I took classes for the First time Homebuyers courses with Lydia's House agency. I was assigned a housing counselor afterwards to start the process. I was assigned to ********************* whom I communicated with for further details throughout my home buying journey. I completed the application for the Housing purchasing assistance program and was notified that I had been approved through Urban League DC per *********************. After submitting pertinent documents such as bank statements, tax documents, Social security numbers etc. ********************* continued to tell me that my application is pending. After waiting another two weeks I called ************** and she no longer worked for the agency. No one from the agency contacted me to notify she was leaving and who would be taking over clients. My application never been accepted at Urban League, I asked if my information would be secure and safe. I never received a clear concise answer. I wanted to know what happened with all of the pertinent documents I had submitted to **************. I was later assigned to a counselor named ***********************. I spoke with him one time! I have reached out to him and the given email address listed on the website, via email numerous times with no response. I want Lydia's House to aware of what's taking place and the indolent staff not completing the jobs they were assigned to do. I'd like an explanation as of to what happened to the counselor I was assigned and does ****************** currently works for the agency? I feel like I have been a victim of fraudulent inducement and wants this matter investigated with a sense of urgency.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.