ComplaintsforCleanChoice Energy Inc

Energy Service Company

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
09/20/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Harassment - I get 4-+ calls a day late into the night. I block the numbers but they always change - I have requested to be put on the no call list, they said they will but calls continue Need them to remove me from their database please
Business response
10/10/2023
We have added this complainant's information to our do not contact and do not solicit lists. We ask that the complainant allow up to 90 days for this to take effect since we plan our marketing campaigns up to 90 days in advance. We also would like to note that our records do not show calls to the phone number listed in the complaint as the customer claimed in the complaint.
Customer response
10/20/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I work in marketing, you can edit lists prior to launch - 90 days is too long (except perhaps for mail). please confirm this no contact spans all channels - phone, email, web, anything and everything. Appreciate it.

Regards,

***************************************
Initial Complaint
09/13/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This complaint about CleanChoice Energy. I cannot tell you how long I've been affiliated with this company, but when they spoke to me about switching the source of our power, they said they had a contract with Penelec, who is my energy company, and they have the ability to switch me over to clean energy sources, but everything else would "stay the same." They told me that everything else would stay the same, the only thing I would notice is their name also listed on my monthly bill, and offered me an Amazon gift card in exchange for signing up. I cannot recall how much this amount was for, between $50-$100. I've been struggling to keep up with this bill, which is now $3,272, and I couldn't figure out why until I called my electric company and spoke to them about it, in which I then found out from someone in billing that CleanChoice Energy had been charging me DOUBLE per kwh. My company charges .9 cents per kwh, CleanChoice Energy was charging me .18 per kwh. They told me NOTHING would change. I was lied to, and ******* wants to shut down my electric until I settle a bill that is over 3K that I absolutely cannot afford to pay. As soon as I found out what was going on I called CCE and cancelled my account, telling them they put me in the hole badly, and they acted as if they were not responsible for this. I have insulin that has to be kept cold, and I have a child living in the home as well. I cannot lose my power.
Business response
10/03/2023
CleanChoice has made several attempts to contact *********************** at the phone number listed on the complaint in order to resolve this complaint, but was unsuccessful.
The complaint report states that *********************** signed up with CleanChoice over the phone. Our records show that is inaccurate. Our records indicate that *********************** signed up via the mail and other signed up via our website. We have attached proof of the enrollment to this response.
Additionally, we have recently offered fix rates that are our lower *******'s, however, our records indicate that *********************** did not renew her fixed rate after it expired in 2021.
CleanChoice does send renewal notifications and communications to attempt to keep our customers informed.
We encourage *********************** to contact us at ************ so that we can work together to resolve their concerns.
Initial Complaint
09/05/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I noticed Clean Choice Energy on my bills but i never made that choice. The phone calls i made did not resolve the problem. I need help getting this resolve.
Customer response
09/12/2023
Here are scans of the requested documents.
Business response
10/03/2023
CleanChoice has made four calls and sent three emails to attempt to reach ************** to resolve this complaint, but we were unsuccessful.
The complaint report claims that ************** did not authorize the enrollment with CleanChoice. However, our records indicate that the ************** signed up for CleanChoice via a direct mail response that included her signature and her utility account number. That direct mail response is attached to this report.
We believe that providing proof of enrollment brings this matter to a satisfactory resolution. However, we encourage ************** to reach out to us at ************ if she still has additional questions or concerns.
Initial Complaint
08/31/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
***** started sending bills WITH a Clean Choice option included in envelope. As someone interested in not perpetuating the destruction of the world, I opted in. Apparently, this clean choice option isn't vetted as actually CLEAN energy and it's a third party company that is unaffiliated with ***** with variable rates to include TRIPLING (price gouging) rates in a matter of months. Our small family with a townhouse in DC suddenly pinged with energy bills in the $500 range when even last year, they were less than half of that. Astonishingly disingenuous and both ***** and Cleanchoice are in cahoots regarding this atrocity. Should be illegal.
Business response
09/20/2023
September 20, 2023
Dear BBB Staff:

Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ***** ****** of **** ******** ****** NE, Washington DC *****. The complaint report states that *** ****** believe we our solicitation with her ***** invoice.

Upon receipt of this complaint a supervisor from CleanChoice Energy reached out to *** ****** was unable to come to a resolution.

CleanChoice Energy does not and has not ever included our offers with a ***** invoice. Nor did we bill this customer $500 as the complaint report states.

As a show of good faith only, our supervisor offered *** ****** a credit on her account. *** ****** declined this credit. However, the offer remains open to *** ******.

We believe the credit offered in good faith is a mutually satisfactory resolution. If any additional information is needed, please contact: complaintsupport@cleanchoiceenergy.com.

Respectfully,

General Counsel and EVP, Corporate Affairs
Customer response
09/25/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

***********************
Initial Complaint
08/27/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received several unsolicited mail advertisements from CleanChoice Energy over several months advertising 100% renewable energy at similar rates as the standard energy supplier for my energy company, Eversource. The advertised energy supply rates from CleanChoice were around 0.17 / kWh in these mailers. The actual rate charged to me over the past two months that CleanChoice has been my energy supplier was 0.269 / kWh, which has resulted in an unanticipated increase in my electricity bill. Additionally, my electricity usage has spiked over the past two months that CleanChoice has been my supplier. I have not increased my energy usage over these two months to the best of my awareness, yet my energy bill has more than tripled in the two months that CleanChoice has been my energy supplier. After doing research on the company, I found many other customers who have had similar experiences as me, citing unannounced rate increases from CleanChoice and massive increases in their electric bills. I have also explored other electricity suppliers contracted with Eversource and several other companies offer 100% renewable energy supply but at significantly lower rates than CleanChoice, which makes me question why CleanChoice charges so much more that these other clean energy suppliers. I am inquiring with Eversource to determine why my energy usage has increased without any apparent increase in usage on my part, but I would also like CleanChoice to refund me for my past two billing cycles which as amounted to $929.25 and explain to me how they calculate my energy usage. I also would like to warn other consumers away from using CleanChoice, as it seems they prey upon environmentally-conscious consumers and charge unreasonably high electric rates.
Business response
09/11/2023
On 9.8.23 a supervisor from CleanChoice Energy contact **************** regarding her concerns. The supervisor was able to explain billing and answer her billing questions. The supervisor was also able to resolve all of her concerns. We believe that this bring this matter to a mutually beneficial resolution.
Customer response
09/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
08/22/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i was supose to get a reward card for 75 and never got it i have called and called i keep getting a run arount i have been a coustame from june 2023 untill aug 2023 i wand the 75 rewardes card
Business response
09/11/2023
************************* signup gift card was emailed to him on 8/24/23 to the email address of ********************* We believe that this brings this matter to a mutually satisfactory close.
Customer response
09/12/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: I never received it
Regards,

*********************
Business response
09/21/2023
The vendor that we use to fulfill gift cards named ****** ***** confirmed that this customer received and used the $250 gift card.
Customer response
09/22/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

*********************
i never got it
Initial Complaint
08/17/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
CleanChoice Energy does not appropriately honor do not contact requests. Multiple requests/inquiries are ignored, and most of the mechanisms by which you can request to be added to their do not contact requests are faulty.
Business response
08/28/2023
August 28, 2023
Dear BBB Staff:

Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ***** *** of **** **** ** NW Apt. *** Washington, DC *****. The complaint report states that *** *** requests to be added to our do not contact and do not solicit lists.

Upon receipt of this complaint on 9/22/23, a supervisor from CleanChoice Energy placed the information listed in the report for *** *** on our do not contact and do not solicit lists.

We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: complaintsupport@cleanchoiceenergy.com.

Respectfully,

General Counsel and EVP, Corporate Affairs
Initial Complaint
08/08/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Someone came to my door in October 2021 to sign up for this company which he promised it would not cost anything to sign up and my electric bills would go down by using this company. He did say that I would get a small charge each month but the amount I saved on my electric bill would be far higher. I reluctantly signed up, and did not hear from the company until the late fall of 2022 when they started charging me for about 3 months prior to that notice. Of course, there was no reduction on my regular electricity bill a I called them ( this was November 2022 when I got the first bill), and told them I would like to cancel. They told me it would take 3 months for the cancellation to go through otherwise there was an early termination fee ( which is in the contract,but the representitive never showed me that when I signed up.). I told them to cancel me and when that went through, and I saw the reduction on my regular energy bill, I would pay any past due I owed,They never sent me any cancellation confirmation, and they keep billing me instead, even though every time they sent me a bill, I would reply and said I had cancelled. I am unemployed working very sporadically and I was hoping to see some savings. But instead, they kept sending me monthly bills, and as of July 2023 are still sending me bills. I have responded several times and told them to stop billing me,but they do not stop. I have never saved anything because of them, and i feel they are just scamming people into thinking this is a great deal. i am very frustrated. My account # with them is **********. My premise # is ********* The most recent correspondence said I owe them almost 400$ and if I don't pay they will have to send a collection agency after me. Thank you for any help you can give me in this matter.
Business response
08/23/2023
August 23, 2023
Dear BBB Staff:

Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by **** **** of **** ****** *** S Richfield, MN *****. The complaint report states that *** **** was unhappy with her experience with community solar.

Upon receipt of this complaint a supervisor from CleanChoice Energy reached out to *** **** on the number listed in the complaint but was unable to make contact with *** ****.

CleanChoice Energy is provided with customer community solar data by **** through a community solar portal that includes reports with customer community solar subscription data. CleanChoice uses this information to provide accurate community solar invoicing to our customers.

Our customers receive a CleanChoice community solar invoice that is lower than the corresponding community solar bill credit that shows as reduction on their **** (or other utilities for customers outside of Minnesota) invoice. The difference between the CleanChoice invoice and the value of the utility bill credit results in savings for the customer.

In the complaint report it states that *** **** did not see a reduction on her invoice. This typically only happens when the customer is enrolled in budget billing. When a customer is enrolled in budget billing. **** Energy does not apply the customer’s community solar credit until the annual budget review month, instead of on a monthly basis.

We encourage all Minnesota CleanChoice community solar customers to cancel budget billing with **** Energy before enrolling with CleanChoice community solar.

We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: complaintsupport@cleanchoiceenergy.com.

Respectfully,

General Counsel and EVP, Corporate Affairs
Initial Complaint
07/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Although I never chose to sign up for Clean Choice Energy on my ***** bill, they started charging me extra in April, 2023. I've called ***** to ask them to stop charging me extra for Clean Choice Energy that I never chose. I would like to be refunded for these past four months. The total amount I need refunded is $305.94 (four months of charges that were not of my choice.)
Business response
08/15/2023
August 15, 2023
Dear BBB Staff:

Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ****** ******* of **** ****** *** Takoma Park, MD *****. The complaint report states that *** ******* claims she did not authorize the switch to CleanChoice as her electric supplier.

Upon receipt of this complaint a supervisor from CleanChoice Energy reached out to *** ******* on the number listed in the complaint. The supervisor was not able to reach *** *******.

The complaint report claims *** ******* did authorize enrollment with CleanChoice, however, we received the attached enrollment response to a direct mail offer 2/28/23, which authorized enrollment.

We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: complaintsupport@cleanchoiceenergy.com.

Respectfully,

General Counsel and EVP, Corporate Affairs
Initial Complaint
07/28/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was told it was going to be cheeper on my Electric bill, But the Electric is cheep buy Clean Choice charging way too much money, I have call them to have it taking off, but they give me the runaround, They are not thinking what others bills we have to pay..
Business response
08/14/2023
August 14, 2023
Dear BBB Staff:

Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ****** ******* of ** ******** **, #* Oakland, MD *****. The complaint report states that *** ******* believed he was promised savings when he enrolled with CleanChoice.

Upon receipt of this complaint a supervisor from CleanChoice Energy reached out to *** ******* on the number listed in the complaint. The supervisor was not able to reach *** *******, but the supervisor did process a cancelation request on 8/2/23.

The complaint report claims *** ******* was promised savings, however, the offer mailed to *** ******* has the following FAQ: “Q. What will happen to my electricity bills? A. In short, supporting renewable energy costs more than polluting energy.”

We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: complaintsupport@cleanchoiceenergy.com.

Respectfully,

General Counsel and EVP, Corporate Affairs

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforCleanChoice Energy Inc

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary