ComplaintsforAttache Corporate Housing

• Initial Complaint

  07/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I rented for 60 days from Attache Corporate Housing, also known as Stay Attache. The apartment I rented repeatedly flooded with water coming up pipes into the kitchen sink and spilling all over the counters and all over the kitchen floor. I had to deal with my stay being interrupted by plumbers repeatedly, who were unable to fix the problem - this took a significant amount of my time. Eventually, after Attache acknowledged they could not fix the problem, they moved me to a different apartment one floor up. Thus, I spent my first month in one apartment and my second month in a second apartment. But as I had already paid the entire 60 days rental for the original apartment, there was no money due on the second apartment. After moving out in May, Attache has continually harassed me demanding I pay money for the second apartment when I already paid my full 60 days stay. I have repeatedly asked Attache to stop sending me harassing emails that falsely claim I owe them money. I do not owe them any money. I paid the full 60 day rental fee as promised. They moved me to the other apartment which was only one floor above the apartment that I paid for. No matter how many times I have complained, the email harassment demanding I pay for the second apartment has never stopped. I am tired of being harassed. I need help getting this unprofessional company to cease and desist from demanding payment that was already paid in full. The entire reason their computer system generates this harassing emails is because I had to move apartments because the first apartment they provided kept flooding. My move took significant time and hassle on my part. Attache has been nothing but a nightmare since the day I arrived to start my 60 day rental.

  

  Business response

  02/24/2023

  In reviewing this concern, we had a technical issue this summer with rent reminders going out to several guests incorrectly.  We sent messages each time saying with an apology and acknowledging it was a mistake and that were working on a solution.  We notified *************** each time that it was sent in error and that no money was due. Unfortuntately, it took our technology team much longer to get this resolved that it should have, but each time an automated message was sent, we followed with an apology.  We feel terrible this happned and none of the guests who received these messages were unduly damaged aside from the emails being sent.  It should be noted that this issue has been resolved.  While we worked to get the plumbing issue fixed, that was not able to be done in a timely manner and we did move her to another property.  This also was not ideal, but we feel we did what we could to make the best of a bad plumbing situation. 

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