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          Cerebral has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileCerebral

            Counseling
            Multi Location Business

            Contact Information

            Claymont, DE 19703-2424

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            Customer Reviews

            1.06/5

            Average of 178 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            611 complaints closed in last 3 years

            26 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Cerebral has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              Claymont, DE 19703-2424
              BBB File Opened:
              12/9/2021
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Contact Information

              Customer Contact

              • Darian Young, Client Engagement Associate
              • Kristen Jett
              Read More Business Details and See Alerts

              Customer Complaints

              615 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/24/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Cerebral states that they accept United Healthcare although refuses United Healthcare for ***************** I attempted to pay privately and they refuse to provide service. I believe this not legal and is discrimination and will be contacting an attorney, the ***, and Florida **** so that other people arent discriminated against based on their income regardless of whether they are willing to pay out of pocket for the service. I see absolutely no reason that a company will not provide mental health services to someone willing to pay fully out of pocket.
              Read More
              Read 614 More Complaints

              Customer Reviews

              178 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Eve A

              08/05/2024

              I logged on the first time to speak to *************************************. I told her that I was getting a divorce because I realized that I wasn't compatible with my husband and there was verbal abuse after 6-7 months of marriage (the marriage was 1 year and 3 monthes). She said verbal abuse *would* escalate to physical (sometimes sexual) abuse. All I said was that I was seeking a divorce due to some verbal abuse. She scared me into believing that I may become homeless (!) and that the situation would probably escalate to where he is beating me, sending me to the hospital, and "killing me". This was needless scaring, and I didn't need to hear this literal c*** when I'm going through a divorce. I got off the phone without completing the full session. I was only seeking assistance with having my cats as emotional support animals. I did not ask for this needless scaring that I would possibly need to enter a domestic violence shelter just because I am seeking a divorce from my husband.

              Cerebral Response

              09/05/2024


              Hello  ******,
              Thank you for taking the time to express your concerns about your recent experience with your clinician. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please email us at ********************************** so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. 
              Warm regards, 
              Customer Engagement Team, **********************
              Read 177 More Customer Reviews

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