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Complaint Details
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Initial Complaint
07/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
It took them a year to install windows, I wasn't told They would be half screens . When The salesman came to Our home they were full screens on the window he presented. and I still Do not have my screen for my sliding door in dining room. I feel Mike the owner should provide me with full screens at no charge for all the inconvenience. I paid in full as soon as the order was placed about a week after gentleman was here with his presentation!
Business response
07/29/2022
Window World of Delmarva will order full screens for Ms. ***** and will contact her when we receive.Initial Complaint
12/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Original contract signed May 2021, job started and was supposed to be completed same day 11/23/2021. Incorrect materials were brought to the job site preventing the work from being completed on the same day, glass was broken and not cleaned up. Today is 12/3/21 The work is still in complete I’ve contacted the corporate office I’ve contacted the local office I’ve emailed them pictures of the glass and debris that is a safety hazard at my home. No one at Window World‘s corporate or local office within management has reached out to me to bring a resolve to the completion of the job or address the safety concerns in which the worksite was left in. On top of glass there’s numerous nails and screws left inside my home on the steps, in the carpet, in my daughters bedroom. As a franchise Window World corporate told me that there’s only so much they can do to enforce local franchisees business practices. And at this point it’s a complete lack of respect for the customer a safety concern and with the way the job site was left And a job that is in completeBusiness response
12/07/2021
The job was cleaned up and finalized on December 3, 2021.Initial Complaint
11/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 24th, 2021 a Window world consultant named Dan arrived to give me a quote for replacing all 14 of the windows of my home in Seaford DE. I agreed with the price, signed the contract and I paid in full that day. On March 30th, 2021 Window world cashed my check for the amount of $6563.75. I was quoted 12 weeks from the date of measure for delivery. The measurement appointment was scheduled for April 14th, 2021 so my approximate date of delivery would be July 7th, 2021. A couple of days after the window tech came out to measure, I was informed by Dan he had "missed counted" the windows, and did not quote me appropriately for our large bathroom window. Dan then attempted to add an addendum for an additional $600. After several calls, the GM Chris agreed to honor the original contract. We ended up waiting until September 17th for the original install date which was 22 weeks from the date of measure. When the crew arrived they installed all of the windows well. However, our large bathroom window was broken and needed to be re-ordered. We had to wait an additional 5 weeks for the new window. On 10/20/21 the crew arrives and the window is 4 inches too short. Again we were told we would have to wait for a new window. After an additional 5 weeks, install was scheduled for 11/26/21. The crew arrives and after removing my old window the installer reports to me the frame of the window is broken and I will AGAIN need a new window. This will be the 4th window. I am outraged and the management continues to blame everyone else. I have been the one to initiate contact each time and the company does not seem to be worried about me. Especially since they have my money already. I have not once asked for financial compensation or been offered any sort of remedy. At this point, we have been waiting 33 weeks for our job to be complete. I just want to be done with this entire process.Business response
12/13/2021
We have ordered a new window and it is scheduled to be shipped December 15, 2021. She will be placed on the schedule as soon as we receive the window. We have communicated with this to Ms. ******
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.