ComplaintsforUEC Fence & Decks
Fence Contractors
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Complaint Details
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Initial Complaint
11/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On March 30, 2022, I received quote # 2455 from **** *****, Universal Exteriors LLC to have a three-rail vinyl fence installed. We agreed to the amount of $5,710.50 and he requested a deposit of half upfront which was $2,855.25. I have the receipt for the deposit and an email from UEC acknowledging. I contacted my HOA to advise I was getting a fence and they required an exact drawing of how the fence would be attached. I notified UEC on April 26th of the request, and he replied on May 2nd that he would work on it that evening. Nothing was ever received. On May 9th, contacted UEC to find out the start date and he replied the fence was to be installed June 22, 2022. On June 17th I asked for an approximate date since I had upcoming vacation plans. There was no response, and I sent additional emails: July 1st, July 12th, and July 25th. August 16th he finally responded with a long email of excuses, and I stated to him on August 19th that I wish he had been upfront and not wasted our time. He asked for a chance to do the job and would communicate better. We emailed him October 5th, October 10th and Oct 13th about our fence, and he never replied. We made phone calls, left messages almost daily to refund our deposit. On November 10, 2022, we demanded a refund in writing, and we still have not heard from him.Initial Complaint
11/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I paid universal exteriors for a fence and now this business is permanently closed. What can I do to get my money back?Initial Complaint
11/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On April 5, 2022 we hired **** ***** with UEC to build a deck, paying half up front which was in the amount of $6,800. We were told the deck would be complete in May or beginning of June. Once the deadline came closer and multiple attempts to communicate with ****, we were advised that he was behind on multiple projects and that he would be in touch regarding when the job could be completed. After months of excuses and failed attempts to reach ****, we decided it was time to get a refund. At this point **** has yet to give us our $6,800 back! I am now heading to the DOJ & state troopers.Initial Complaint
10/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We gave them a deposit of $3915 to do our deck back in June. We have been trying to reach them by email, text and phone with no luck. I just saw online, they are permanently closed. Is there anyway we can get our deposit back?Initial Complaint
10/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have paid an almost 5,000 deposit for a deck to be installed.. there has been no communication from the company or the owner and have asked for updates or a refund and gave received neither.Initial Complaint
10/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
A contract was signed with this company to build a composite deck for my home residence. It is now 3+ months past the estimated job completion date and the work has not been done and a refund has not been provided despite this request made in August. The communication with the business has been almost non-existent and there have been nothing but excuses made since July 2022 (when the job was supposed to be completed). The business owner does not answer the phone or respond to emails/texts. When he does respond, it's excuses around being backed up, crews quitting and now it's excuses that he is issuing too many refunds and suggested I dispute the charge with my bank. A further timeline is provided below: 4/5/22 - contract signed for UEC to build a 12x12 composite deck. A 50% deposit of $6k was given to UEC via online billing system. There was an estimated 12 week timeline for the work being completed (end of June/first week of July being the targeted date). 5/7 - 5/21 I left multiple voicemails, emails and texts asking for an update on timeline and design proces At this point I didn’t hear back so called several times a week and left messages. 7/21 - received a text from Luis at UEC saying they were behind schedule due to staffing problems. States he could get to us within 30 days or issue a full refund. I communicated that we still wanted the work done and requested a design meeting that he set for 8/6. UEC did not show up for this meeting. 8/10 I texted/emailed and left message formally requesting a full refund 8/23 UEC texted that a cancellation form was needed to start the refund process. I signed the form and emailed back this day. Form stated I would receive my money within 30 business days (expected back by 9/20) I did not receive the money back on 9/20 and sent multiple messages asking why. 10/1 UEC texted stating "the refund process is taking much longer time due to many refunds being issues" and suggested I dispute the original charge with my bank.Initial Complaint
10/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
**** ***** of UEC Fence & Decks collected a 50% deposit from me and my mother for over $10,000 to complete deck work for my mother and fencing for me. He told us that he would be able to start the work in September. I spoke with him the 3rd week in September and he said that he was behind schedule and that my mother’s deck was next to be started. I have not heard from him since. I reached out to him with no response. My mother found multiple complaints on the BBB site for the same issues we are describing. We would like our deposits refunded.Initial Complaint
10/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We signed a contract on 5/13/2022 for a fence install and put $3910.00 deposit and was told it would be installed in 12 weeks. When we didn’t hear from **** we texted him and was told he was running 2-3 weeks behind and our fence would be installed the end of August. It’s now mid October and we are still being given the same excuse. We have requested multiple times to cancel and wanted a full refund. He is still giving us excuses and materials will be delivered soon. Again we told him we want to cancel and receive a refund. We have not heard back about our refund.Initial Complaint
10/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Back in February of this year I hired UEC to install a fence and do a repair on my existent deck. ***** Lopes the owner of the company stated that he would get to my job in about 12 weeks. 12 weeks came and gone and I tried to get in touch with *****. He is a hard person to get in touch with. On the times I managed to get a message to him on E-mail he says I will call you back . He has given me the run around for over 7 1/2 months. I gave him a deposit of $4500. back in February. Just recently I asked for my money back because I have no fence or deck repair. ***** stated by e-mail again (he does not answer his phone) that he would start the refund process. To date he has made no attempt to refund my money. I have gotten quotes from other company's to do the job and need my deposit back so that I can hire one of them to do the job.Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 6/16/22 I signed a contract with UEC Fence and Deck to have a deck installed. I mailed Luis Lopez a $3,330.00 check, the required 1/2 deposit. He told me it would be 12 weeks before commencement due to other projects. My 12th week was coming up, so I emailed Luis on 9/6/22 asking the status as to when he would be starting my deck. I also called and left a message on his voice mail. No response. On 9/12/22, I called him again and left message on voice mail. Also sent him a text message. No response. On 9/18/22, I emailed Luis advising all of the communication sent to him and no response and that I wanted to cancel my contract because he is in breach of contract. Finally, Luis responded stating he is trying to finish a nightmare deck and can't move on to other projects and that he should have this project completed by the end of the week. He asked if I could allow him more time but If I can't wait he would understand. He asked me to let him know either way if I wanted to cancel or continue to wait. I responded stating that I've already waited 12 weeks and I don't have the confidence that he would be finishing that project by the end of the week. I advised I wanted to cancel my contract and refund my deposit $3,330.00. He did not respond. On 9/19/22, I sent him another email asking when will he be sending me my deposit. No response. On 9/25/22, sent him email asking him when should I expect my refund. No response. On 9/26/22, he sent me an email advising me to complete the Cancellation form and refunds take approx 20 business days to be issued back onto the credit card on file, and he has refunded over 20 clients and taking longer than normal. If I didn't want to wait, that I should dispute the charge and my refund will arrive faster. I responded advising Cancellation form does not apply - I paid him a check not credit card. No response. 9/26/22, sent email advising if I don't receive my refund by 9/30, I will be filing complaints. No response.
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Customer Complaints Summary
32 total complaints in the last 3 years.
0 complaints closed in the last 12 months.