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          Willis Ford Inc. has 1 locations, listed below.

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            Business ProfileWillis Ford Inc.

            New Car Dealers
            BBB accredited business

            Contact Information

            15 N DuPont Blvd

            Smyrna, DE 19977-1544

            Visit Website
            (877) 828-6616

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/20/2008

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            15 N DuPont Blvd, Smyrna, DE 19977-1544
            BBB File Opened:
            5/12/2008
            Years in Business:
            30
            Business Started:
            1/1/1994
            Accredited Since:
            5/20/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Willis Ford Smyrna
            Hours of Operation

            Sales

            M:
            8:30 AM - 6:00 PM
            T:
            8:30 AM - 6:00 PM
            W:
            8:30 AM - 6:00 PM
            Th:
            8:30 AM - 6:00 PM
            F:
            8:30 AM - 6:00 PM
            Sa:
            8:30 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Mr. Santosh Viswanathan, Owner
            Contact Information

            Principal

            • Mr. Santosh Viswanathan, Owner

            Customer Contact

            • Mr. Santosh Viswanathan, Owner
            Additional Contact Information

            Fax Numbers

            • (302) 389-0130
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Willis ford accessed my personal information in the database and shared it with members of the public for the persons of harassing and threatening me. They were told about it and chose to no nothing and thought it was funny. This was after they damaged my vehicle and charged me for things I did. It need. The address shared was only used for Willis for. No one else had or has that address.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kyle W

            02/27/2023

            I stopped in to willis ford in smyrna to look at a 2022 Ford maverick on 1/24/23. After a test drive I went in to talk with the salesman to have him give me options on how much a payment would be should I decide to purchase the vehicle in question. After the numbers came back and I didn't like the way they looked I informed the salesman that I wasn't interested in pursuing the truck in question any further and left. I have now received 3 letters in the mail from M&T Bank, Citizens Bank, and truist bank stating that I requested a loan for this truck, which I did not do. I stopped in to speak with the salesman about the issue and was told not to worry about it and that an average of 6 or 7 people a month come in with the same issue. This isn't a reassurance or a resolution to my issue and if anything it shows the general incompetence of this company. I told them that they needed to call the banks in question and any other banks that they applied to without my permission and they apologized and said that they would but I have my doubts. I will not be doing any business with willis in the future and I would recommend anyone interested in purchasing a vehicle to do the same.

            Willis Ford Inc. Response

            03/20/2023

            Mr. Wigmore was in our dealership and wanted to see how much his monthly payment would be on a 2022 Ford Maverick. Mr. Wigmore was told that in order for us to get an accurate monthly payment, we would need to submit his information to the bank. Mr. Wigmore then provided his social security number, birth date, and other pertinent credit information. Once the bank came back with an interest rate and term, we were able to provide Mr. Wigmore with an accurate monthly payment. Mr. Wigmore at that time chose not to purchase the vehicle because of the monthly payment. We could not have submitted Mr. Wigmore's credit information to the bank without Mr. Wigmore volunteering the information. The letters he received are from the banks stating that there was an attempt to secure financing, as all banks do.

            Local BBB

            BBB Serving Delaware

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