ComplaintsforCorporation Service Company

• Initial Complaint

  06/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I emailed CSC to cancel my Registered Agent Services on 5/10/23, and received an email confirmation that the account was closed - see attached. Please note - the Agent Services were paid in advance the previous year, for services from 6/1/2022 to 5/31/2023. I thus cancelled before the services expired, and would have been actually due a prorated refund for the unused portion. Even though I had cancelled, I keep receiving both email and paper invoices asking for payment for the next year of services (which again - I am not using as I've already cancelled). I keep complaining via email but receive absolutely no response. Attached are some samples, including the last payment request arrived today. I request that this business stop sending me bogus invoices for services that are not being rendered.

  

  Business response

  06/23/2023

  CSC has researched the BBB complaint #20220251.  It was confirmed that Mr. ************* reached out to cancel Registered Agent services, which was completed per his request.  Mr. **************s original request did not include cancellation of Address and Mail services, which is what the invoice being sent to him was for.  To resolve Mr. **************s concerns, these services have been cancelled and the invoice has been removed from his account.  A representative attempted to contact Mr. ************* to explain the situation and determine if there is anything else we might be able to do to assist him.  Mr. ************* was unable to be reached by email or phone.  At this time, CSC considers this matter to be closed.  

  Customer response

  07/10/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The Company Corporation is not being truthful. As you can verify, the invoices I have been receiving after my cancellation are still for $350, which is the same amount I have always been paying. The bill includes $200 for Address and Mail Service, and $150 for Registered Agent Services. The business statement on BBB seems to indicate they misunderstood me and only cancelled the Registered Agent Service. But... 1 - The invoice's total amount due is still for the full $350 which includes that service2 - The "We misunderstood the customer" excuses does not hold water since I've sent numerous complaints about the non-cancelled services, all of which went unanswered. The behavior seems an attempt to flood me with invoices hoping that I would get tired and eventually pay for cancelled services.The company did eventually inform me they cancelled everything for real after my complaint to the BBB. But I shouldn't have resorted to this extreme measure just to cancel a service. Regards, Complaint ID: 20220151    

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  see Attached document
  Click here to Get the File - use the Password: 765CF2A0
  https://bluecomplaints.bbb.org/attachment/?c=19348792

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am in the process of taking T-Mobile to arbitration. Per T-Mobile's terms and conditions, I am to notify their Registered Agent in writing--Corporation Service Company. I contacted Corporation Service Company's "Service of Process" department by phone and they refused to look up the name and address for my complaint, stating they work with thousand of companies. I believe that their refusal is in violation of their duties as a Registered Agent, and it is my intent to escalate this matter if they do not provide me the EXACT information I need in order to notify them per the T-Mobile's T&C. https://www.t-mobile.com/responsibility/legal/terms-and-conditions *HOW DO I RESOLVE DISPUTES WITH T-MOBILE? "To begin arbitration, you must send a letter requesting arbitration and describing your claim to our registered agent (see the “How Do We Notify Each Other” section below) and to the American Arbitration Association (“AAA”).” **HOW DO WE NOTIFY EACH OTHER? "To begin arbitration or any other legal proceeding, you must serve our registered agent. Our registered agent is Corporation Service Company and can be contacted at 1-866-403-5272.”

  

  Business response

  04/05/2022

  As a commercial registered agent Corporation Service Company (CSC) has an office location in all 50 states for the receipt and intake of legal documents on business entities that have designated CSC as their registered agent.

  Each state provides a searchable online database of corporate business information that includes the name the business goes by in that state, as well as the name and address of that company’s registered agent. It is the duty of the serving party to verify the correct information listed with the state. If CSC is listed as the registered agent for a business entity, we accept documents via process server, sheriff, FedEx, UPS, certified, and regular mail.
  
  The contact information CSC uses for the purpose of forwarding legal documents to our customers is confidential. We do not release such information without a valid court order or subpoena. CSC cannot provide any party with advice on how to properly serve a company. If the serving party has such questions we encourage them to consult an attorney. 

  Customer response

  04/08/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 16956652
  

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩