ComplaintsforAudi Wilmington

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of the transaction was 05/12/23 for payment of the service bill for $2,655.00 & on 06/27/23 when receiving the car back from the dealership. On 06/27/23 we noticed mold, dirt & gallons of water laying dormant in the car in the electrical panels. This caused extensive damages to the vehicle. There was know immediate committment of the Audi Dealership to follow up on the problem. We followed up with the dealership, wrote an email to corporate and followed up with our insurance company to place a claim. The vehicle as charged off and we now out of a vechicle a week after picking the car up for reapirs. We are looking for recovery of the financial loss as we need multiple vechicles for our business.

  Business response

  07/21/2023

   

   

  Hello the following is a timeline of events at no time were we aware of any water issues or was there any mention of water issues 

  4/17/23 vehicle came in after having work done at another shop, vehicle having
  drivability issues.
  Vehicle picked up 5/12/23
  Client returned 5/15/23 complaining that brakes did not feel like they did after
  she just had them replaced at another facility. Also stated that rear mirror fell off
  as she was adjusting it, and key did not work to unlock doors and to start vehicle.
  We reattached mirror(nothing broken) replaced battery in key fob, and
  performed brake flush on vehicle as a courtesy due to contamination. None of
  these concerns were related to repairs we did. Client picked up vehicle 6/30/23
  Client immediately returned complaining of mold on passengers side of vehicle
  and and water in trunk area of vehicle, and is now having electrical issues. We
  offered a complementary interior detail as a courtesy for the mold concern. No
  idea where the water came in from as we have not done a water test in the
  vehicle. Vehicle was here during the extreme rain storms we were having over
  that 2 week period 

   

  Thank you for your time. 

  Customer response

  08/04/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.  am following up in regards to Complaint #20338521  I am rejecting and do not accept the response made by the business Audi-Wilmington please see additonal details-Yes they are correct no previous issues with water on 05/12/2023 the vehicle was paid in full. 05/12/2023- vehicle was left at the dealership due to the key fob, mirror and brakes feeling hard to press.06/27/2023- Dealership called the vehicle is ready for pickup.06/27/2023 -Return the vehicle back to the dealership due to mold, mildew and water spotted throughout the entire vehicle.06/28/2023- The Dealership called with availability for 08/15/2023 for a detail on the car. Appointment was set .05/12/2023-06/27/2023- The timeframe just to flush the brakes, battery key fob and attach the mirror was an excessive amount of time. Regards, Complaint ID: 20338521    

  Business response

  08/07/2023

   

  The work performed to the brakes and engine were needed and performed correctly I'm not sure how or where the water entered the vehicle. No repairs performed by Audi Wilmington could cause water to enter the vehicle. 

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