ComplaintsforUnion Park Automotive Group, Inc.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9/25/24 we brought our Honda crv to Union Park Honda in Wilmington DE for diagnosis on an issue. Their technician performed a low pressure fuel pump recall and high pressure fuel pump. They stated that the trouble code from the vehicle(P0087) was why the high pressure pump was replaced. The issue is that the recall also releases that code so we didn’t pay due to it sounding like a misdiagnosis. I’ve offered to pay for the fix then pay to have the old pump installed and they dodged it and said no, even though the labor and parts would be payed for regardless.

  

  Business response

  10/05/2024

  The customer who approved the work and brought the vehicle to Union Park Honda is not Mr. **************, but his mother, **** ****** 

  When we diagnosed the issue with the vehicle (multiple dashboard warnings and inability to exceed 30 mph easily) we found a low pressure issue within the fuel system.  We then examined both the high and low pressure pumps and searched for leaks to isolate the issue. 

  During our diagnostic process, we determined that the high pressure pump had failed due to the sensor readings.  We also isolated the low pressure pump to check its performance in isolation and found that it is performing correctly.  We also did not find any leaks in the system. Due to the lack of leaks and the fact that the low pressure pump is performing normally, we diagnosed that the high pressure fuel pump has caused the issue with lack of pressure in the fuel system. 

  The low pressure pump recall that we completed would not have resolved the issue, because the low pressure pump operated normally (it is normal for a recall to address a part or system even if the system is working properly as the recall is designed to avoid an issue developing (just as an airbag recall may replace hundreds of thousands of airbags even though only a few airbags have actually failed). 

  **** ***** approved our work to replace the high pressure pump.  

  Mr. ************** has asked that we reinstall the original high pressure pump to confirm that is does not work and was the cause of the issue after we completed the low pressure pump recall.  We declined to complete this work and explained to both Mr. and Ms. ***** how we reached our diagnosis of the issue.  There is no reason to believet that the low pressure pump subject to recall was the cause of the current issue with the vehicle.  Again, we note that recalls are designed to replace parts before an issue arises whenever possible so it is not unusual that the low pressure pump was operating normally at the time that the high pressure pump failed and caused the issue with the vehicle. 

   

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I dropped my BMW 335i off at Union Park BMW Service on 0700L 16Sep24 for a clunking/banging noise in the rear. Was assigned a Mr. ********* as my representative. A few hours later he called and stated the issue was a right wheel bearing, but they would also be replacing the hub. I asked why? He stated that’s just how they did it. And it would ready tomorrow. Tomorrow comes, no word from Union BMW. So, I called them, could not reach anyone only answering machine/s. Eventually received a call back late afternoon. Not all the parts had come in. Quite a bit transpired between Day 1 and Day 7 but too many words to fit in allowed space. Day 7 now, initially quoted as approximately a 5-hour job. Late afternoon (@1530L) Mr. ********* calls your car is ready. Arrived @1630L, service department is nearly a ghost town. Finally saw a representative at the other end and spoke with her. Stated she wasn’t my assigned representative so she couldn’t speak to the issue. Fortunately, the manager Mr. ******* was, he stated they resolved the issue by reinstalling my original old hub. Pay the bill, waited outside for over 15 minutes for the valet to bring my car around. Start the car and immediately a brake fluid warning display. Just happy to finally have my car back I’ll worry about it later. Begin to drive out of the parking lot and notice the steering is canted to left as the vehicle is moving forward in a straight line. Just to be sure, I drive a couple blocks to check and return to Union BMW Service. Now the manager is gone and basically the only few people left is the representative I just dealt with. She stated everyone was gone for the day, nothing she could do except take the car back in. Day 8, have been emailed and texted that the faulty aligned that Union BMW Service did would be taken care, first thing. It’s now afternoon and guess what, no updates and no car.

  

  Business response

  09/26/2024

  We have spoken with Mr. ***** and resolved the issue to his satisfaction.  Thank you.   

  Customer response

  10/03/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22338231
  

   

   

   

• Initial Complaint

  08/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Union Park BMW presented 2024 BMW I4 in new condition with only 3600 miles stating prior owner wanted a faster vehicle but after I took it for Maryland State inspection and the car got a brake malfunction alarm the 1st day of owning it the inspection station showed me where multiple parts were replaced on the vehicle and was most likely in an accident I took the pictures provided showing those newer replacement parts and the other showing the tires were not star rated indicating they were also replaced and not OEM run flats. The car was then towed back to Union Park for further repair. Several days later after voicing my concerns the Service manager Mr.******* advised me the car was in an accident and Union Park had made the repairs when the prior owner traded the car in. Which confirms Union Park mainly the Sales Manager *** ****** knowingly withheld information and commited text book fraud, ie. an act of deceiving or misrepresenting, intentional perversion of truth in order to induce another to part with something of value. In order to complete this purchase I had to sell vehicle with nothing wrong i wanted to merely upgrade and instead i was stuck with no vehicle because of this. And in turn was forced to purchase a different vehicle which i wouldn't have in different circumstances to replace it.

  

  Business response

  09/03/2024

  We apologize for the issue that Mr. ******** encountered with the pre-owned BMW that he purchased from our dealership.   The sales department was not aware of the prior repairs to the vehicle due to a lack of communication during the vehicle's reconditioning process.  

  Union Park BMW offered to repair the vehicle at no cost to Mr. ******** or to repurchase the vehicle from Mr. ******** with a full refund to Mr. ********.   Mr. ******** chose to receive a refund of the full amount that was paid. 

  We agree that the issue with the vehicle should not have occurred and thus refunded Mr. ********'s payment. 

  Given the options that we presented to Mr. ********, we do not believe that we are responsible for further payment.  

  Customer response

  09/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  

  They intentionally misrepresented the vehicle which they repaired at Union Park BMW submitted false information to carfax and misled me about reason the prior owner traded it in and tires which came on the vehicle as soon as i suggested something was wrong they  implied i must have hit something also they did not offer a refund or to fix the vehicle for free i immediately demanded one due to Union Parks repeated lack of truthfulness me having to do my own investigation which took 1 day the fact they claim ignorance is appalling. I was left without a vehicle which i had only bought because it was the one i liked after this i was forced to buy a different one which i would not have in any other situation. This is a stereotypical used car experience you would get at some second rate  no named small dealership not a BMW dealership and the BBB should now consider them as such.

  
  Regards,

  Complaint ID: 22221994

   

   

   

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I bought a car from Union Park Volvo, it had a few minor scratches, but all-in-all seemed to be an awesome car. We told them that we would pay the sticker price if they fixed the scratches and they agreed. During the sale, my wife made them put everything in writing and they promised to fix everything as discussed and itemized. First lie: they told us that they would have everything complete before we picked up the car, upon pickup, nothing had been completed. After my wife had to make multiple calls and arrange everything herself (like she was the admin for Volvo) we dropped off the car and was told that they’d make good on their promise. Within the next few days we called them to ask about the progress on the vehicle, to which they responded with “we don’t have your car” This caused major concern and make my wife and I freak out… we have the Volvo app and traced the car to their body shop ( having had to drive 20-30 mins out of our way on the weekend to find our missing car. We then informed Volvo where the car was and that they actually had possession of our vehicle as we had originally stated. They apologized and said that they’d get the work done as quickly as possible. Well, we got a call and they said come pick up the car… At first glance it looked light they fixed the large scratch and everything seemed to be okay… until we drove the car and it sounded like the passenger side door was going to fall off. Then the next morning I inspected the car in the sunlight and saw that the paint didn’t match, the door panel wasn’t even clipped in (put back together properly) and now the car was leaking water into the from passenger side. In addition the passenger pillar between the front and back seat had a dent and a scratch. My wife and I decided to never go back to that scam-centric-Volvo location and to go to a more reputable dealership. We went to Stillman (amazing people + willing to help) but they told me that corporate wouldn’t allow them to fix it

  

  Business response

  08/30/2024

  We have contacted the ****** to resolve the issue.  We completed the work noted on their vehicle in January of 2024.  We can provide a further update once we have inspected the ******' vehicle.  Thank you.  

  Customer response

  09/04/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I received a phone call from Union Park's finance person who helped us with the vehicle. He said that his boss *** is now more involved in the daily business operations as he was previously mostly managing the Union Park location from the back seat, just delegating everything to his team. We ask for *** to call us back or respond to any of our calls or e-mails and was told: "maybe he can call you"... The next time the finance guy called me, he told me that *** would not be calling and that we would only be dealing with him. He said that they would like to fix the car and that the soonest they could schedule us in is towards the end of September. So nothing has been fixed as of yet, the car still leaks water, the door needs to be fixed, additional scratches and dents from last encounter with Union Park need to be fixed, the wheel well and body panelling from the last encounter also needs to be reassembled correctly, not to mention all the other stuff they promised to fix before delivering the vehicle... Regards, Complaint ID: 22210909      

  

  Business response

  10/17/2024

  We communicated with ******* ****** today.  She confirmed that the issues her husband, ******* ******, raised have been resolved to the ******' satisfaction.  No further action necessary.   Thank you. 

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Oll change on 07/08/24, coupon was not applied after discussion with assistant sales manager ******. My wife picked up the vehicle and was over charged. Coupon was for 95.50 and my wife paid 160.00. My wife went up to the dealership on 07/09 and requested a refund. Spoke with ********* on 07/09 in person and was advised the charge was unable to be reversed and a check would be sent in the mail. It has been a month and I still don't have a refund.

  

  Business response

  08/14/2024

  Please accept our apologies for the delay.   We will refund to you the difference of $64.50 between (the difference between the coupon price and the amount you paid). 

  Thank you very much for choosing Union Park BMW.  

  Customer response

  08/21/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22136680

   

  The refund of $64.50 is sufficient.

   

   

   

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had problems with our car and scheduled an appointment with BMW Union Park on 03/13/24. We had work done and was advised that the 4 tires (Multi Point Inspection) should be immediately replaced. ********* **** provided a price comparison for the (RUNFLAT) tires that were the baseline tire for my make/model and year vehicle. We scheduled another appointment 04/05/24 to have a previous repair steering issue to be re-adjusted. On the 04/05/24 appointment, we also scheduled to have the 4 (Runflat) tires replaced based on previous recommendations from BMW Union Park. On 06/03/24 I was able to get an appointment for a flat tire that looked different than a RUNFLAT tires looks like when the tire is deflated. I had concerns that riding on the deflated tire would damage the rim, so I decided to put enough air in the tire to ride to BMW Union Park for repair. After BMW Union Park looked at the tire to assess the damage, thats when we found out that non RUNFLAT tires were installed on my vehicle. ********* **** realized the mistake and assured that she was going to correct their mistake. As of this request 06/06/24, I have not heard from ********* **** or anyone from BMW Union Park as to how they plan to resolve their mistake. We do hold BMW Union Park for this gross mistake and we are requesting that the current tires on my vehicle and cost associated with it be replaced with the appropriate RUNFLAT tires as required.

  

  Business response

  06/07/2024

  We will contact the ******* and will install the correct tires on their BMW at no cost to them.  We apologize for the error and for the lack of quickly correcting the issue.  For reference or if any other issues arise, the ******* can contact ******l *******, our BMW service manager, at either m*******@unionpark.com or at 302-429-5625. 

  Thank you. 

  Customer response

  06/18/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. 2nd attempt.Good morning Mr. *******, I have received communication from the Better Business Bureau that the Union Park Automotive Group, Inc. has offered to replace the 4 tires that should have been run flats.  Union Park BMW error could have caused harm to me and my family if we had a blow out on the highway.  The run flat tire is one of the most critical features that my wife expects.  The safety and security that the run flat tire provides is second to none.  Please note, that we were operating our vehicle without a spare tire or jack not realizing we were not riding on a run flat.  If we didn't get the flat no telling how long we would have been riding on the non run flat tires.  We are a long time Customer, and because of our past experiences we feel that this was an honest mistake. We will accept the Union Park Automotive Group, Inc. offer if you agree to the below. 1- We are provided in advance the exact replacement tires manufacturer and model info. 2- Refund tire cost $324.95 we paid on 06/03/24 for tire.3- Refund car rental (Enterprise) 3 day $146.24 incur because of the lack of spare tire.  (Note: We will accept a future credit for the total amount to be used for repairs at Union Park BMW.) Thank-you for the attention in this matter. Regards, Complaint ID: 21811862      

  

  Business response

  06/18/2024

  We agree with Mr. ****** and sincerely apologize for the inconvenience.   We will refund to Mr. ****** the amounts he notes.   

  Again, we apologize for the inconvenience.  

• Initial Complaint

  05/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  January 17, 2024 Purchased F-pace SVR (cash, paid in full) February 28, 2024 F-pace brought to Union Park due to brake noise/ squeal SERVICE MANAGER STATES NOISE WAS CONFIRMED ON ROAD TEST AND THAT PROBLEM WAS ADDRESSED AND FIXED March 2, 2024- Brake noise returned and Union Park Jaguar contacted for service NO RESPONSE FROM SERVICE DEPARTMENT March 6, 2024- Union Park Service department contacted again SCHEDULED SERVICE March 13, 2024- F-pace brought to Union Park due to brake noise/ squeal CONTACTED SERVICE DEPARTMENT ON 3/25/2024 AND 4/3/2024 FOR UPDATE AS NO UPDATES WERE GIVEN April 4, 2024- Service manager e-mailed me stating "Brake noise is inherent sometimes to these vehicles." PLEASE NOTE- I WAS NEVER INFORMED THAT I WAS TO EXPECT BRAKE NOISE FROM A NEW CAR. I WOULD NOT HAVE PURCHASED THE VEHICLE IF THIS WAS THE CASE. April 10, 2024- Service department stated car was repaired and new rear brake pads and rotors were placed April 13, 2024- F-pace picked up from Union Park April 21, 2024- Brake noise returned and Union Park contacted Sales manager requested for me to contact Jaguar Corporate Office. Asked to speak with manager/ president of Union Park dealership- no response I have bought many high performance cars in the past and have never had this issue of brake noise. This is not acceptable to me with a new car. I was never told that brake noise was "inherent" with this vehicle. I am extremely dissatisfied with this F-pace and would like a resolution to this matter. My new car has spent over one month in the shop. I have contacted Jaguar Corporate who denied my buy back request with no reason given.

  

  Business response

  05/28/2024

  We are very sorry to hear that Dr. **** is having this issue - I have spoken with him about it. In an effort to address the issue during his second service visit, we replaced the rear brake pads and rotors as a goodwill effort.  During road tests of the Dr. ****'s Jaguar by our staff, have not heard a noise or squeal.   As we have not been able to duplicate the issue, we are not able to recommend a further course of service action nor consider any type of refund to Dr. ****.   

  Customer response

  06/04/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  Please see the attached e-mail from service manager *** ******* who said "Brake noise is inherent sometimes to these vehicles." I was never told this by the dealership when I purchased the brand new f-pace. I would of never purchased this vehicle if I knew this could happen. I have video evidence of the brake noise that happens on coming to a slow stop. I have multiple videos showing this. I was completely deceived by this dealership. Brake noise was never disclosed to me by ****** ******* when I bought the car. They are non-responsive to e-mails (which I have documented) and my car was in the shop for over 1 month and still has the brake issues.  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 21757963

   

   

   

  

  Business response

  06/19/2024

  As we noted in our first response, we have not been able to hear the noise when we have driven Dr. ****'s car.  We would be happy to have Dr. **** bring his Jaguar to us so we can try again to hear the noise.  Depending on what we hear, we may be able to identify a repair to address the issue.  Dr. ****--Would you like to schedule a time for us to drive your car?   Thank you.  

• Initial Complaint

  08/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tires and wheels protection for my BMW X3 M40i in 2022. According to the terms of the tires and wheels protection, it is cancellable and I canceled it through email on 01/05/2023. On 01/06/2023, I received a confirmation email from Safe Guard Products International, LLC informing me that the cancellation was successful and completed on their end. The email also mentioned allowing the selling dealership (Union Park BMW) approximately 3-4 weeks to issue my refund to my Financial Institution. However, I have waited more than half a year and still have not received my refund. I have contacted the Finance Manager ****** ***** multiple times through phone calls and emails. However, he keeps telling me that he is investigating and waiting for an answer. My demand is to get my refund of $1885.53 and apply it to my BWM Financial Service account. In addition, I would like to receive an official apology from Union Park BMW since working back and forth on this issue cost me a lot of time.

  

  Business response

  08/07/2023

   

  This policy was refunded to BMW to be applied to the customer’s account on 2/28/23.
  BMW cashed the check on 3/09/23 (see attached PDF) and should have applied this credit to the customer’s account per the information on the check. The customer should contact BMW to confirm this credit was posted to his account.

  We believe that this matter is resolved as per above and attached.  

  Customer response

  08/09/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I called BMWFS, there is no check applied to my account on 03/09/2023. In addition, they could not found the check by the combination of check number, check amount, and check received date (03/01/2023-03/15/2023). Therefore, to continue the investigation on BMWFS side, please provide the front and back of the check.Also, please see the second page of the ***** policy refund.pdf. The Check Information -> Status says "Cancelled 04/20/23". Please explain the reason as well. Regards, Complaint ID: 20428808    

  

  Business response

  09/05/2023

  As requested, please see the attached check copy to assist in your efforts with BMW FS.   Best regards.  

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2023 Honda Hr-v was involved in a small fender bender. The estimated repair time according to my insurance adjuster and Union park collision was less than 2 weeks. After 2 weeks passed I was informed the parts still have not arrived and I patiently waited another 2 weeks. I tried reaching out multiple times for my vehicle progress and was unsuccessful. Finally, I was informed the parts are on back order. I ask for a loaner because I cannot afford renting vehicles to get to work and school. A month ago I received a Chevy Malibu which was very filthy, but I needed a car to get around so I did not complain. I’ve been in the loaner car for a month, and it needed an oil change because oil life was less than 2%, the car drive forward when I put in reverse and a check engine light is on. This past two weeks I left multiple messages to the collision center manager with no response. This level of unprofessionalism is very concerning, I don’t even know what’s wrong with my car and I feel very unsafe driving this loaner car. If my vehicle is not ready, I just want a loaner car that equal the level of my current vehicle. If not I want my vehicle to be transfer to a different Honda collision center.

  

  Business response

  03/30/2023

  Customer was contacted Friday 3/24/23. We removed him from his current loaner vehicle and provided him with a 2022 Honda H-RV to use until his car is completed.

  Thank you

  Customer response

  04/03/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.The collision center provided a 2020 Hr-v, not 2022. (See attached for proof) I was informed that my vehicle will be ready by Thursday of last week. I called to confirm the vehicle will be ready last Thursday and I was informed they ordered the wrong parts and the part I need is on back order. I’m not satisfied, I want my bill to be payed for due to the lack of unprofessionalism showed! I tried contacting the head of the dealership group, and I have not received a called back. I will never bring my vehicle back to union park and my family and I have been customers for years. I am extremely dissatisfied  Regards, Complaint ID: 19639937    

  

  Business response

  05/09/2023

  I apologize that the customer is unhappy.  Unfortunately one of the parts that he damaged in his accident is on national backorder through the manufacturer American Honda.  American Honda has been unable to provide us with the necessary part to complete the customer's vehicle.  Although we are not required to provide substitute transportation for items that are completely out of our control, we have provided the customer with a no charge replacement vehicle at our expense since his insurance will no longer cover a rental car.  Union Park is unable to complete repairs until the manufacturer is able to provide the necessary parts.  The customer real concern is with the manufacturer, not the dealership.  We will install the new part ASAP after it arrives.  Again, we apologize for the delay but it is out of our hands.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  11/17/22 $1000 I financed a suv and I had it less than 30days and my engine went bad on me they towed it to there shop and they told me if they couldn’t fix it they were workin towards putting me in a new vehicle and that they would handle everything with the other car and bank but I was without a car for a little over 2 weeks they didn’t provide me with a loaner car or a rental car then they contacted me on 01/03/23 they contacted me and told me the new vehicle was ready to be picked up but that’s when I received a call from bank about the loan on the other car which I thought was handled but it wasn’t now I’m stuck with two different car payments and only driving one car

  

  Business response

  02/01/2023

  Mr. **** is a good customer of Union Park. We believe his complaint should have been directed to GEICO Insurance company and/or Santander Consumer USA due to the following set of circumstances.

  Mr. **** did purchase a 2018 Kia from Union Park on 11/17/2022 and Union Park secured financing in the amount of $21,732.66 through Santander Consumer USA. Based on information provided by Mr. **** (see attached total loss letter), the Kia was involved in some sort of crash/accident on 12/3/2022. As a result, the Kia was deemed a total loss by GEICO, and if rental car coverage existed on his policy, GEICO should have paid for a rental car for Mr. **** during the time he was out of a vehicle. From the total loss letter, it appears that GEICO settled the open loan on the KIA on 12/18/2022 in the amount of $22,347.00. On 12/26/2022, Mr. **** bought a replacement vehicle for the KIA from Union Park and Union Park secured financing for this (the second) vehicle through GM Financial who required proof that the Santander Loan was settled ( attached total loss letter).

  Mr. **** states that Santander is still billing him for the loan on the KIA. If this is the case, his issue is with Santander Consumer USA and he should contact them immediately. 

  Union Park cannot resolve the issues Mr. **** is experiencing because, as the "seller", we are a harmless nonparticipant when it comes to the terms of rental coverage in GEICO's insurance agreement and Santander Consumer USA's billing protocols.

  Thank you for the opportunity to respond.

  Customer response

  03/15/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Hey I’m writting yu in regards to a complaint I filed on Union park Buick I had purchased a car nd the engine blew in less then 30days nd they told me they would resolve it but instead they took out another loan in my name so now I have two car payments nd only have one car Regards, Complaint ID: 18952230    

  

  Business response

  03/15/2023

  BBB,

  This complaint was responded to by Union park on 2/1/2023. Please see the attached response and Total Loss letter. Thank You.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩