ComplaintsforMechanical One, LLC

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my concern regarding the ongoing issue with the airflow to the master bedroom in our new home, which is covered under our homeowner warranty.Despite multiple attempts to resolve this matter with Mechanical One, the problem persists. The temperature in the master bedroom is consistently 3F or higher than the rest of the house, significantly affecting our comfort and well-being, especially as my wife and I both suffer from fibromyalgia.We have been informed by Mechanical One that the current system meets code guidelines, yet the lack of airflow remains a significant issue. The Issue is ductwork in the master bedroom section of the house is not recommended for optimal airflow At best the temperature is within 3 degrees however theres instances where it feels much warmer 4 to 5 degrees warmer. However, the key issue thats being disregarded is the ductwork. As we stated the airflow can be greatly improved due to the ductwork being installed inefficiently Mechanical one technician has requested that we leave the master bedroom door open at all times to rectify this. The ductwork in my home master bedroom section of the house needs to be redone. This issue has occurred in another bright house home of this same model. We had mechanical one review the air conditioning setup and they stated that theres a problem with the ductwork. That they fixed it with tape in 2 minutes instead of improving the ductwork that was installed improperly This is part of the issue of why theres not as much airflow in the master ********** particular, when the ********** Mechanical One came to evaluate the system they observed that the duct system in the master bedroom in our home in has several turns. Tight turn radius bends are generally discouraged in duct systems because they can significantly reduce airflow.

  Customer response

  08/26/2024

  Please see the attached inspection report provided by a third-party company stating  that the unit is not sufficient to cool the size of the home and the ductwork was done incorrectly in terms of the sizing.

  please contact me as soon as possible regarding this issue thank you

   

  **********

  Customer response

  08/28/2024

  Home builder put 2 ton unit for Ac undersized for the property which is 1765 SQ foot see chart below regarding the standards 
  ************************************************************************************************* Square Footage Air Conditioner Size (Tons)
  600-1,000 square feet 1.5 tons
  1,000-1,500 square feet 2 tons
  1,500-2,000 square feet 3 tons
  2,000-2,500 square feet 4 tons
  2,500-3,300 square feet 5 tons
  
  
  See attached estimate from third party independent ********** Coast to Coast
  ***HOME IS A NEW CONSTRUCTION HOME. ORIGINAL CONTRACTOR/BUILDER SHOULD BE GIVEN THE RIGHT TO FIX THE ISSUES. WE CANNOT PURSUE ANY WORK HERE UNLESS THE HOME IS OUT OF ITS 1 YEAR WARRANTY WITH THE BUILDER/HVAC CONTRACTOR **
  
  
  Existing home is almost 1800 square feet under air. Insulation is good, but it's standard blown-in insulation. Customer states unit runs essentially non-stop and customer likes it really cold. Home has airflow problems with certain areas being noticeably warmer. Due to the sizing of the unit in relativity to the size of the home, we recommend getting a load calculation done to determine the proper sizing required. There is a strong chance the existing unit at 2 tons is undersized. Typically with a home that is this size we see 3 ton systems being used unless the home has spray-foam/icening attic insulation.
  If you go with us, we'll take measurements, submit everything to an engineer who will do a block load for us to determine the proper sizing required. Load calculations are only as good as the engineer that does them. Our engineer is excellent. This load calculation will determine what size unit is required. If a smaller or larger unit than what is quoted here is required, we will re-bid the job with the proper capacity.
  
  
  
  
  The installation itself is not very good. New construction is typically done by the cheapest subs and builders like to use cheap contractors. 
  
  
  Float switch is pretty inaccessible and should've been done differently.
  
  
  Filter assembly used is the slimfit which will likely be a pain to change. Overall, cosmetics of the installation could be done much better.
  
  
  Upon Inspecting your duct system, we've noticed several issues. Ductwork is a critical part of the equation and if it's undersized, it reduces efficiency, output, and reliability. The newer systems are more efficient, but they're more susceptible to smaller ductwork and we need to make sure everything is up to par for your system to operate properly. Here's what we found:
  
  
  - Existing Plenum is really small for a 2 ton system. Needs to be enlarged for the capacity of the new system - Master Area is not as comfortable as other areas of the house and is noticeably warmer. We will enlarge/Increase the ductwork coming off of the plenum as needed to make this area more comfortable.

  

  Business response

  11/04/2024

   

  "Dear ******* *******,

  
  

  We understand your frustration with the ongoing airflow issue in your master bedroom. We appreciate your patience and persistence in addressing this matter.

  
  

  We encourage you to stay in touch with your homebuilder to discuss further steps and potential solutions. They are the primary point of contact for warranty claims and can advocate for necessary improvements.

  
  

  Sincerely, Mechanical One"

  
  

  
  

  *** ****** Public Relations & Advertising Manager ************** - Office ************************************************************************************************************************************************* ******************************

  Customer response

  11/12/2024

   
  Complaint: 22160987
  
  I am rejecting this response because:
  
  This work was done inadequately by mechanical one mechanical one  should get involved with Britehomes and install an AC unit sufficient for this size home

   

   

  

  Business response

  11/19/2024

  Good morning *** *******,
  

  I have spoken with our consumer services director and received the following information:

   As of 4/27/24 you are out of warranty. Your home passed rough inspection which is the ******** inspection completed during the construction phase. It then passed a final inspection before you moved into the house.

  On 6/4/24 a technician was onsite and found a small rip on 8 flex run to the master bedroom mixing box, he also straightened it out to maximize air flow. Master temp was within 2 degrees of the t stat with the door closed and the job notes reflect the homeowner was satisfied with the adjustments.
  
  On 7/10/24 the builder (Brite Homes) made you aware that they are satisfied with how the system is operating and that Mechanical One has meet their obligations.
  
  If you would like further Duct adjustments we can provide that service but you would be responsible for the costs.

   

  Customer response

  11/19/2024

   
  Complaint: 22160987
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My experience with Mechanical1, the ** contractor hired by *************, has been an absolute nightmare. They installed an undersized ** unit that fails miserably, leaving one of my bedrooms sweltering at 90 degrees during the day. To add insult to injury, they routed an air duct through the uninsulated garage, cutting over into the outside front foyer before finally reaching the bedrooma completely unacceptable and unprofessional setup.But the incompetence didn't end there. Mechanical1 filed false plans with the city and blatantly misrepresented their work. When confronted, they refused to take responsibility for their shoddy installation and repeatedly made excuses instead of fixing the problem. Now, they're proposing to install sensors throughout my house to monitor the temperature, but they won't even do that for another two weeks. Meanwhile, I'm left suffering in this heat.And it's not just me10 other homeowners in my community with the same model are experiencing the same issues, and both Landsea Homes and Mechanical1 are refusing to do anything about it. An issue they known about for over 18 months. Steer clear of this company if you care about quality and honesty. Their atrocious workmanship and refusal to stand behind their work make them a terrible choice for any HV** services.The ** company continues to make the same installation in every "Waterly/Seagrass" model they do for Landsea. The attached image shows the plans they filed with Palm Bay. The green line is the actual path the duct takes to Bedroom5.

  

  Business response

  10/08/2024

  Mr. Arnold, 
  
  We understand your concerns regarding the ductwork in your Landsea Homes home. While the duct layout meets all applicable building codes, the installation may have been influenced by the specific structural conditions for duct work access to parts of your home. We've been working closely with Landsea Homes to address your concerns and provide a satisfactory resolution.Landsea would be your point of contact as per the contract of purchasing your home. If you have further questions or require additional assistance, please don't hesitate to contact Landsea Homes directly.
  

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is regard the issue of air conditioner located at *** ********* *** ********* ** ****** 40 days ago, at the end of June, the technician from mechanical one visited my site to repair my brand new air conditioner, which is still under warranty. However, to my regret, the air conditioner is still not functioning, and there has been no ETA provided by the technician for the resolution even though I called mechanical one many times. I urgently request mechanical one to take this matter seriously and expedite the repair process. It’s crucial for my comfort and well-being, especially during these hot summer days. Please update me on the progress and the expected timeline for fixing the air conditioner.

  

  Business response

  01/10/2024

  Good afternoon, 

  
  
  The update for the BBB complaint is we have reached out to the tenant for *********************** phone, email, and text to schedule an appointment to install the part (unit is operating). The homeowner who resides overseas I called left voicemail, texted, and emailed also. Our goal is to establish communication with the tenant and/or the homeowner to provide service to the customer. We would also like to offer a free maintenance agreement for their HVAC system to the homeowner for the inconvenience.  Please let me know if there is anything else Mechanical One can provide to resolve this subject matter.

  *****************************, Director of Operations Mechanical One 

   

   

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