Customer ReviewsforSecured Roofing And Solar

We were very fortunate to have the opportunity to work with secured roofing. They installed new gutters on our home. The process was fast and easy. The gutters look great and work great! They called us after the first few big storms to make sure everything was working properly. Thank you so much we are very very happy! 5 Stars!

Thank you for sharing your detailed feedback. We are utterly delighted to hear about your positive experience with Secured **********************************************

*******10*************STAR REVIEW! I highly recommend Secured Roofing for your next Roof Replacement. From start to finish they were there and was able to assist me from shingles to metal, all done in one day! Highly recommend them for replacing your next roof! Did I mention warranty/workmanship?

We greatly appreciate your positive feedback on our exceptional work transitioning your roof from asphalt shingles to metal. It's wonderful to hear that you had a great experience with our staff, from the owners to the crews. We take pride in delivering high-quality roofing services and ensuring customer satisfaction. Thank you for highly recommending Secured Roofing for roof replacements. We're glad we could meet your expectations and provide you with a roof you're happy with.

*********** ** *** *** ******* ******* **** ******* ****** ********* *** ******** ******* *** *** ***** **** ******** If it weren't for secured roofing, my roof (which was severely damaged) would not be getting replaced as my H.O.I was refusing to pay for the damages caused by "natural disaster" even though it was covered thru the policy. For almost 4 MONTHS, secured roofing guided me and fought on my behalf to ENSURE that I, as the homeowner was provided with a new roof whereas other companies would not have put in the effort to go as far as this & would have left the homeowner hanging. THANK YOU SO MUCH NJ FOR ********** TEAMS EFFORT TO PROVIDE ME WITH A NEW ROOF!!!!!!!! <3<3 YOU ARE THE BEST!!

Thank you for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Were here for you anytime!

First and FOREMOST - they are LIARS - their person, Joe Vasquez, whose card says he is a FIELD MANAGER, was in our neighborhood after a very bad hail storm, obviously preying on the casulaties of the storm. When we spoke with Joe he repeatedly assured us that THEY would do all repairs and if they could not do them THEY would arrange to have whatever company come out and do the repairs. Joe went out of his way to ensure THEY would take care of everything. That was until they had the check in their hands. "Oh, no, we are not doing that or that or that or that - actually we are not going to do anything except the roof and we will cut you a check so you can go figure out how to get everything else fixed." They showed up on a day they were not supposed to be here, when they knew we were gone and supposedly fixed the roof in ONE DAY! 3 days is normal per them. Then I asked them for an accounting of what they supposedly did and instead all I got was a check in the mail which is way less (about $2000 less) than what will be needed to do all the "NON-ROOF repairs" as stated on the check. They previously told me someone would call me about my issues, no one did. They defelct to someone else who never answers the phone and you have to leave them a message which does not get returned. I look out our 2nd floor windows at the roof and it still looks exactly the same after the storm. They did NOT do the whole roof and who knows how much they did. They tore a hole in our pool enclosure screen and when they showed up to "fix" they replaced the panel with a totally different screen material, DId not have the right size spline and so used some black goop to try to seal the screen. That panel is loose, has holes in and they continue to refuse to address this issue as well. JOE and the whole company are obviously insurance scamming people, preying on victims of storms like an ambulance chasing lawyer. YOU HAVE BEEN WARNED!!! DO NOT TRUST THEM WITH YOUR INSURANCE REPAIRS!!!

A lot of incorrect information here. Multiple people in our office have spoken to the homeowner after they called into our office. Part of the issue is you have somebody that is not the homeowner calling and harassing everyone muddying the waters. The insurance company has not released all the money as the job was just completed and more money is coming to the homeowner for the remaining amount. We do not keep money that we are not due or for work we did not complete. The roof that was done in 1 day, passed inspection and would not have if we didn't do the full roof up to code. Weather moves jobs around in Florida all the time and we do have some scheduling changes. The crew was able to complete the prior job the day before allowing them to get to this build a day early. We don't sit around watching and waiting for homeowners to leave to complete their roofs. During the course of the build some debris put a very small hole in the pool screen. We returned to replace the panel and the homeowner sent a text (that was not so polite) to us saying they were unsatisfied with the repair. We agreed and scheduled the crew to return to put another panel in. Our production manager took some time to digest the text and forgot to respond to it saying we were coming back out to take care of it. We apologized for the miscommunication when we spoke to the homeowner on the phone. There were multiple trade items that were told to the homeowner that we do not do. The screens were the main point of our discussion that we said we could help with. Unfortunately not everything goes as planned and with the shortage of workers and a back log of over a month to get out there to replace them, the screen crew decided to pass on the job due to the location of the home. This is part of the money being returned to the homeowner. 

I just want to post a warning about Secured Roofing and Restoration to READ THE CONTRACT before you sign it. Everything was going smoothly with our new roof, we were happy with the crew and the job until we discovered a stray nail had punctured our AC line. The representative we worked with told us they would cover the cost to repair the AC up to the amount quoted by the AC person we hired so we went ahead with the repair. When it came time to pay for the second half of the roof job we paid all but the cost of the AC repair. This led to our rep's boss calling and demanding that we pay the full amount as the contract we signed stated they were not liable for AC damages unless we could prove the line was correctly installed by the original AC installer. Long story short it was an impossible task and our roof cost us $1,500 more than we bargained for due to the AC issue. Make sure you read your contract with this group because they will hold you to the letter and it could cost you a pretty penny like it did us.

Good morning

Building codes require that the lines not be run along the decking under the roof for this reason. Whoever installed it did not follow proper code and we cannot be at fault for their poor workmanship. Our contract along with most roofers have this clause in there because we work from the top down and cannot see into the attic as we work. We are sorry that you had this issue, but it is the fault of whoever did the improper installation of the A/C line.