ComplaintsforCinnabon
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The older ************* was extremely unprofessional and very rude. I have to address her like that because that's what she told me her name was. She refused to give me her name or corporates number. She was disrespectful and using horrible language and legit cursing me out in front of my child because she was upset that I had a coupon to receive a FREE Cinnabon. The coupon came from the elementary school fundraiser book that I purchase and use every year. When I asked to be serviced with the other manager she disgustedly says "why because she's black"? I responded no because I no longer have any interest with doing business with you because I'm now uncomfortable and feel extremely disrespected and offended. She then responded by stating that she's "tired of you people thinking you can dine wherever you'd like". Excuse me? You people? People of color? Aren't we all the same color underneath our outer layer of skin? Why do I have to get beat down for being a beautiful brown woman? At this point ALL of the customers in the line came to my defense because they all seen just how horrible this person was. I later found out that her name was ***** from one of the customers and they said she should've been gone a long time ago. She has a great deal of hatred for people of color. She then tried to throw her status as a manager in my face saying that she can do what she wants, she hires and fires, no one will ever listen to me. I felt like I was in middle school being bullied all over again. Horrible lady. Until she is gone, this place will never flourish as it should because she is only understanding to people the same race as her. Sad situation.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.