1 Customer Reviews
Review from H.B. B
1 star12/08/2023
Amelia Island Vacations is a property management company. My complaint is that they do not properly inspect the properties with respect to basic maintenance and appearance prior to a rental. I filed a pretty scathing review of a property that I rented (******************************) on their company web site and waited until a week after leaving the premises on 11-08-2023 to contact them for a follow up, as I had not heard from them. I spoke with their rental manager *****************************. She had not read the review, but looked at it while we were on the telephone. ******* told me that she would look into the situation and call me back the following day, which did not happen. I have left several voice mails in their general delivery mailbox and have spoken with ****** on two occasions, but still have not received a call back. Initially I only wanted an apology for the poor condition of the property but have become so disgusted by their lack of communication that I asked ****** for a partial refund of my rental fee during our last conversation. You can ask them to forward to you my review for a complete understanding of the issues, as it is not posted on their web site. Their maintenance ***** came out on two different occasions, but only replaced the air filter and provided ice trays. Issues include: (1) change filter light was lit on the a/c control (2) icemaker did not work (3) dryer was broken (4) smoke detectors were chirping (5) upstairs light switch for the two downstairs carport lights did not work (only one light even worked) (6) no other downstairs lights (had to use a flashlight when grilling) (7) on the refrigerator door 2 0f 3 shelves were missing (8) light for the stove hood was out (8) construction debris was strewn about - two bags of hardened cement were left on either side of the carport and in the yard between the back deck and the sand dunes were scattered pieces of cut trex, lumber, pvc pipe, a couple of garden hoses, old grill grates and burners.
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