Customer ReviewsforYork Car Rental

Something is going on here. The shuttle does not come to *** on a ***** minute schedule. The phone number to call for ready when pick up is delayed and then is in Spanish. The number on the website is all automated where eventually you get to a customer service rep and they ask you which site you booked it on. When I tell them it was the company's own, the give me another number to call instead. one was an 813 area code number that didn't work. The next time was a 905 number which i immediately searched and found was in *******, ******. I called that number and nobody picked up, so it went to a voicemail box which then told me it was full.We drove by the place with a rental car from a major brand service and it looked totally suspect. I'm not even trying to get a refund on the booking. I just want to make sure they don't say we took the care and did something with it. I sent an e-mail to cover it for now, but will try the ******* number again.I was completely mislead by the professional looking website which said car rental AT the airport. it's 2.5 miles away.-****

This company is a total rip off very bad customer service and full of lies. I noticed something was wrong when the shuttle van pull up to the off airport location site in ***************. Groups of people were just standing outside. So when I got inside the office waiting on line I noticed again people at the counter were just canceling the reservation. Now I finally get to the counter and I have all my documents in order. This guy behind the counter tells me their's a $2,500 deposit to rent the car. Pure B.S. I've never heard of that. The most that was held for deposit was either $250- $500 for a rent. I tell him I'm renting the car for 3days not buying it. So I canceled grab my documents and walked out but when I look in the back of garage they had NO vehicles to rent. Just be honest and give the customers notice so they didn't waste time coming there, plus at the late night hours. This was the worst

Booked 3 months in advance to wait in line for 2 hours with only 5 parties in front of me. When it was my turn , the young lady, ********, said my reservation expired an hour ago and I could not get a car. Mind you , I was traveling alone with my child and had been waiting in line for 2 hours. She didn't offer a refund or assistance to help make a new reservation. Took a Lyft to the hotel at 1am!!

Scenario: I am a ******** citizen flying from ******** to *******. At the airport, I picked up a car rental that I reserved online from a ************* Upon arrival, I provided a ******** passport, driver's license, and credit card that I used to make the booking and provide car rental insurance. The person at the counter told us that the credit card only provides collision Damage coverage CDW, not liability coverage. However according to the policy of the company. Liability coverage is only required for US residents. I asked if she could please analyze the policy Below provided to me upon reservation and tell me if paying for this insurance was Mandantoy. Whether I choose to pay for this extra coverage or not depends on my comfort level with assuming liability without it. Supposinily If I am confident in my existing coverage or am willing to take the risk, I may choose to decline the ********************************* However, the rental company FORCED me to pay for this insurance and charged me for it. They won't give me the car that I reserved and paid fully for and kept me waiting in the office for 3 HOURS. I got humiliated and exhausted trying to discuss the policy as a NON-US resident and calling customer service with no response. I was forced to agree, as a tourist in a foreign country who wanted to rest after travel and didn't know any other means of transportation during my trip. Their Policy: US RESIDENTS: Must use their own TPL + CDW. To use renter's own insurance, the renter must provide us with proof of valid and collectible TPL + CDW in renter's own name ******************************** (SLI) is offered at the time of rental for an additional daily charge. If accepted, SLI, provides the renter and authorized drivers with up to $1,000,000 combined single limit for third party liability claims. There is extra an additional and mandatory charge from $19.99 per day for Supplemental Liability (SLI) - subject to vehicle model