ComplaintsforNorth Lake Logistics
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In JUNE of 2022, I hired North Lake Logistics *** to help me transport an rv/travel trailer from ********, ** to *******************, ** to have the rv remodeled by ********************. The rv was picked up several days later than promised and there was almost no communication between dispatch and the driver. I ended up having to pay for additional days of rent at an rv park due to the late pick-up. I informed the president of Northlake Logistics, *********************, of my complaint and he offered to compensate me with a check for a partial refund. That was over a month ago now and I still have not received anything, even though he told me the check was sent out. He stopped answering calls from my cellphone a week ago and is not responding to emails either at this point. I had a friend call on my behalf from her own cellphone and they answered right away, so it's obvious that he's blocked my calls. He still owes me $160.00, based on our agreement for the partial refund. ************, the owner of ******************** can confirm my experience, as she was the one who facilitated the transaction between me and North Lake Logistics ***.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.