Customer ReviewsforCinch Home Services, Inc.

One of the worst customer ********************** experiences of our lives. Several cancelled appointments for our clothes washer. Cant get through to anyone who knows anything, no manager to speak to. Technicians are inept. Didnt order the necessary parts. I would never engage their services again. The reviews on their website cant be real. We have wasted whole days waiting for them only to have them cancel. But they dont contact you. I really think they should be investigated because theyve been paid for a product that they do not provide.

I have an open claim. The tech came out and checked my AC system and it needs parts. The tech company said they are waiting for approval from Cinch to get the parts and Cinch is saying they are waiting for the tech to get to my house. I cannot reach anyone at cinch or the case manager. My premiums are paid through ********** and I think I'll cancel and request a refund. It's been at least three weeks waiting for this to be taken care of.

This is a very dishonest, corrupt company! Do not waste your time or money! They take your money but they NEVER fix anything!

What a crappy home warranty. I assumed since ************* had them in their store promoting their warranty it might actually be good. Save your money. Its a waste of money and time.

It's the worst. Please don't buy this warranty. I paid the deductible, and they have canceled twice. I have been without a dryer for one month now. They send third-party repair companies. You will stay on the phone forever in an automated system. Customer ********************** is routed overseas. When I was fed up, I tried to cancel the warranty, but they said I was locked into an annual contract. Buyer beware!

I was pleasantly surprised at the efficiency and attention given for the warranted repair of my refrigerator. Parts had to be ordered and I daily received text messages advising that immediately upon receipt of parts my scheduled appointment for service was set. I appreciate Cinch Home Services, Inc.

Long wait time for repairs. Advised to pay deductible twice for same service.Terrible customer service, most representatives are difficult to understand over the phone. Don’t waste your money and time.

I purchased this warranty in 07/20. The warranty was to cover appliances if they could not repair, they would replace the appliance. After the 4th time the serviceman came to repair my wall oven and my paying a service charge for the third time he informed me that since they could not repair the oven, I said when will they be here to replace it? He informed me that they would refund the cost of the parts, but that they would not send another repair person or replace it. What can I do about getting my oven repaired/replaced or my money back. The repaired order #. sccr4351b4cd-2. After paying for this service for 2 years @ ***** and ***** for 2 years I could have bought myself a new oven. Please advise. *** *.

The biggest disappointment ever! Their salesperson at ************* convinced me that all the electrical, mechanical, and plumbing are fully covered under their plan. Sad to say, it was all lies. I needed AC repair. Cinch sent me a contractor. They diagnosed the system and listed the items that needed replacement to fix my system. They presented me with an invoice of $6,400. I told them to contact Cinch. They said 90% of the items that were supposed to be covered by Cinch were not covered. I had no choice but to fix my AC at my own expense. After months of calls and emails Cinch sent me $300. I immediately cancelled the service. This company is a big joke and I caution you to be very careful before you decide to join. Their contractors are of the lowest quality ever! I had a leak in the tub faucet. Cinch sent me a plumber. He came unequipped and didnt have the right tools in his van. He went to ********** to buy some needed tools. He returned after an hour and removed the faucet and replaced it with a new one I bought from ****. I asked him to seal around the faucet to avoid any wall damage from water seeping through. He told me its not needed. I told him water can enter through the gaps and damage my walls and develop mold. He said he didnt have sealant in his van. I asked him to call his boss. We were communicating through ****** translate by the way. Luckily his boss spoke English. He understood what I said and explained to the plumber what he needed to do. The plumber went to his van and came back with a tube of lubricant and lubricated all around the faucet. Instead of sealing around the faucet, he lubricated it. I lost my temper and kicked him out my house. Trust me people, do not become a victim like me. Do not join this company. You will regret it. You are better off paying out of pocket for your repairs than relying on a company that contracts the lowest quality and most unprofessional unskilled trades in the City of *******. Thank God I cancelled them!

not worth the money we've had cinch for 3 yrs at a cost of roughly ******* this is first time we have used their service. its been 5 weeks and our washing machine is still not fixed or replaced. in the 5 weeks cinch has only had a repairman out to look at machine 3 times each time washing machine is in worse shape than before and needing more parts mind you according to cinch all parts needed have been available since 2 days after was first seen by the first repairman over 4 weeks ago and since repairman has cancelled 7 straight appointments with no call no show. when we ask cinch what is going on they are not helpful their doing nothing to get it repaired or replaced in fact their customer ********************** people are all from ***** and extremely hard to ************* we have been told by (cinch that as long as parts are available they will not replace the machine and sorry about your luck they don't care how long it takes to fix the machine we will just have to do without a washing machine.) as near as i can tell that is an exact quote we have asked if they could rent us a machine until they can repair this one and they have said no. we have bent over backwards with this company and they have done nothing to resolve the matter. when i asked if 5 weeks was an excessive amount of time to wait they actually agreed but said not their problem. in fact their now threatening to cancel our policy since we asked them to rent us a machine until they can get ours fixed. i will give more updates as this unfolds again this is worst company i have ever had to deal with