117 Customer Reviews
Review from Zebre J
1 star10/26/2024
I had the worst experience at the ************ ga location. ****, the manager antagonized me and assisted everyone behind me. The staff has no sense of urgency or care for their customers.
Office Depot, Inc. Response
10/30/2024
Dear BBB,
I apologized to the customer and the General Manager has reached out to customer directly to resolve and this will be addressed by the General Manager of the store internally to ensure this type of service is unacceptable by associates and also engage this customer.
****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496Review from Donald D
2 stars09/29/2024
Green Mountain pumpkin k-cups. Coffee has a burnt taste. Very difficult to drink.Office Depot, Inc. Response
10/11/2024
Dear BBB,
Thank you for bringing Mr. ********* concern to our attention. The matter has been successfully resolved to the customer's satisfaction.
Sincerely,
Executive Customer Relations
Case *************
Review from Jacqui G
1 star09/22/2024
I had a very odd experience. I called the number on back of an old office Max Gift cars that I had. I was trying to get a balance. The number I dialed was on the back of card. An outgoing message said they had a special offer for over 50, and to press 1, if not press 2, even though I am over 50 I chose 2 because that was not the intent of the call. A person answering said “Can you hear me?” Then they started talking about Medic Alert. I asked if they could hear me, but then hung up thinking it was not right. I told a friend and they said she heard of ******** asking Can you hear me? But the really odd thing is I initiated the call. Thought I should report to BBB and Office Max/Depot.Office Depot, Inc. Response
10/11/2024
Dear BBB,
Thank you for bringing Ms. ******** concern to our attention. The matter is being addressed internally and steps are being taken to prevent this from reoccurring.
Furthermore, I have asked Ms. ****** to contact me directly if she had any further concerns.
Sincerely,
Executive Customer Relations
Case *************
Review from Stoquandria I
1 star08/30/2024
I am writing to file a formal complaint against Office Depot regarding a highly unsatisfactory experience Ive had with a ****** the manager at this location is very rude and has poor customers skills. He has a lazy nasty attitude and never want to help customers answers question with short smart remarks. He is not approachable. ***** this store like a plague. If I could put ZERO starts I would.Office Depot, Inc. Response
09/16/2024
Dear BBB,
Thank you for forwarding our customers review. We have reached out to the customer and store directly regarding this matter. The General Manager of the store, *****, has spoken with the customer regarding this matter. A $2.49 credit for the finishing services was applied on the same day the order was submitted. Additionally, another credit for the remaining balance in the amount of $49.70 has been issued. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-001114Review from Ken W
1 star08/26/2024
I placed a pick up order for a printer. Unfortunately, there was a change in my schedule and I am no longer need the printer from that location. I assumed they would follow their own policy of refunding after 5 days of non-pick up. Instead it has been 3 weeks now and they marked it picked up on the day it was ordered. ***. There was even a follow up email timestamped a week after the order asking me to pick up so clearly it is still at the store. They just won't cancel the order and refund the money. Reaching out to their staff is useless. They just deny and ask me to call someone else. I'm about to file a chargeback. Such a sad excuse for a company creating unnecessary problems for everyone.Office Depot, Inc. Response
09/04/2024
Dear BBB,
Thank you for forwarding our customers review. We have reached out to the customer as well as the store location directly regarding this matter. We looked into this further and as requested, a full credit in the amount of ****** has been issued back to the customer's original method of payment. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines.
Please let us know if we can be of any additional assistance with this matter.
**************
Executive Customer Relations
**********************
Case # ******-002783Review from Divija G
1 star08/18/2024
Poor service and didnt receive my order I tried to place an order for business cards print out online. My order was not placed. I called the customer service and no answer. I went to the store and placed the order. I received an ************ morning I received an email that my order was canceled. I went to the store again to find out it was canceled because I didn't pay for the order. I was not asked to pay. Also why was I handed the invoice if payment is a requirement? Anyway I paid for the order and I was promised that it will be ready by 6 pm and I will receive an email.I did not receive an email that it is ready. I called the store and they constantly put me on hold. I was leaving in the evening for an event for which I needed my business cards which I did not receive. I was promised a refund by customer service and never received it. After my ****** review the store manager called me and was extremely defensive. I told him my calls and emails were never answered. He asked me to keep visiting the store as many times as possible. He said it was a miscommunication just because I was speaking nicely. Honestly I do not care about a $12 refund but the attitude is absolutely unacceptable.Office Depot, Inc. Response
08/27/2024
Dear BBB,
Thank you for bringing ************************ concern to our attention. While the store and I have had difficulty reaching the customer, I want to assure you that the complaint has been addressed internally. We are taking steps to ensure a better outcome in the future.
******************** has been informed that her refund has been issued, and we have provided her with a gift card as a customer service gesture.Sincerely,
Executive Customer Relations
**********************
Case 240819-003224
Review from Michelle Z
1 star08/15/2024
I ordered $150 of printer ink to be delivered because I live 45 miles from the nearest office supply store. OD used some hot mess express called "VEYER" to allegedly deliver my ink. IT NEVER ARRIVED. There is literally no way to receive assistance on the Veyer site. You can't get a human on the Live Chat through Office Depot. I sat on hold for AN HOUR trying to reach a human after being disconnected by their ridiculous automated system 3 times! THREE TIMES! I'll order from Amazon from now on. They actually make sure things arrive and don't give you grief if it doesn't and they have to cancel the order.Office Depot, Inc. Response
08/26/2024
Dear BBB,
Thank you for bringing ****************** concern to our attention. We have successfully addressed and resolved the issue. We are also taking proactive steps to ensure a better experience in the future.
Sincerely,
Executive Customer Relations
**********************
Case 240816-015598
Review from Sandra L
1 star08/14/2024
I am very frustrated! I am a teacher and made a purchase for a printer that was delivered to the wrong address. I contacted customer service right away to let them know that the item had not been deliver to my address. **************** told me to wait until the next day in case the item would be delivered throughout the day. I lost a day of work and prepping . Next day customer service sends me proof with an image that they delivered to the wrong address. Then they refuse to send me a replacement unless I pay for the printer upfront. I do not have those extra funds to pay for another printer. I teach in a low income Head Start Program that serves very low income community. No sympathy at all. Very frustrated and disappointed in the lack of sensitivity and understanding from ******* the supervisor and *****.Office Depot, Inc. Response
08/26/2024
Dear BBB,
Thank you for forwarding our customers review. We have reached out to the customer and the store regarding this matter. We are happy to advise that a full credit in the amount of $287.88 has been issued back to the customer's original method of payment. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-003060Review from Shavonika F
1 star08/02/2024
I am writing to express my dissatisfaction with a recent experience I had with Office Depot. I placed an order which initially did not go through, prompting me to authorize the transaction and place the order again. Later that day, the original order was unexpectedly processed, resulting in duplicate orders.When I contacted customer service to cancel one of the orders, I was informed that I would need to wait for both orders to arrive, return the items, and then wait an additional 5-7 days for a refund. I was also told there was no way to contact the warehouse to cancel the order, even after a tracking number had been issued. This process is highly inconvenient and inefficient, leading to a significant waste of time and effort on my part.This situation has caused considerable frustration and inconvenience. I hope Office Depot will review and improve its order processing and customer service procedures to prevent such issues in the future.Office Depot, Inc. Response
08/07/2024
Dear BBB,
I apologized to the customer and advised her ********************** has a very small window to cancel an order once it's placed. Nevertheless, the customer will receive a $25.00 gift card via email within ***** hours for the issue caused. I also advised customer if she chooses to return any of the items to advise me and I will assist with a return.
***********************
Executive Customer Relations | **********************
***************************;| **********, *******;33496Review from Scott Z
1 star08/01/2024
Ordered an office chair online and paid an extra $15 for it to be put together. I got a text message and an email saying that it was ready. An hour later I showed up and it was still not put together. I told them to just give it to me because I was on my lunch break. They didn't even bother to put all the pieces in the box. Now I have to go back and get the rest of the pieces..... Total clown show at this organization. Recommend going to Amazon or Temu.Office Depot, Inc. Response
08/14/2024
Dear ************,
Thank you for sharing your recent experience. We would like to address the matter ASAP; however, we have not been successful in reaching you. Please be aware that the complaint has been addressed internally with the store and its staff to prevent it from reoccurring. If you are interested in speaking with us, we ask that you respond to our e-mails.
Sincerely,
Executive Customer Relations
**********************
Case 240802-003330
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