ComplaintsforQuantum Floors Inc
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Order Issues
- Status:
- Unresolved
date of transaction: 6/29/2020 See information submitted in the uploaded documentsBusiness response
06/24/2024
We are aware of the ongoing issue related to this complaint. We have tried to resolve the issue unfortunately it has not been able to be resolved. We were advised by the customer that they were going to take legal action and at this point we are waiting to be contacted by the attorney.Customer response
06/24/2024
We have found that legal action will be too expensive for us ( more than $10,000 to start with), and we are definitely decided that we cannot take that route.
I would like Quantum floors and/or Riva to come up with a satisfactory solution which I know they are capable of doing. My attorneys said I have a very strong
case for many reasons, but financially, we cant go forward with it. Quantum Floors/ and or Riva, please live up to the warrantee that is stated on the web site.
We are a retired couple, and we dont deserve what has happened to our floor. THEREFORE, IM REJECTING THE RESPONSE FROM QUANTUM.
Complaint: 21818911
I am rejecting this response because:
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.