ComplaintsforNew Town Spares Inc

• Initial Complaint

  06/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 6 June, I bought a Hewlett-Packard,scanner. model L1970A bought wanted on Best Buy web site and paid $150.00 with my Fidelity credit card. Then I began receiving emails from ***, Newtown Spares (attd) I thought it strange I wasnt hearing Best Buy, but figured they had a new shipping service. The shipment arrived on June 9; it was the scanner body with no lid, no connecting cables and no information about returning item if there was a problem. The only doc inside the box (attd) was Hewlett-Packard Exchange Program; assistance phone, ************ answers with a robo ad for Frontier, asks for callers city & state and no other option and ends. at the extended warranty coverage number, ************, a robo informs number isnt operative. Meantime, I find Best Buy has no record of my purchase.No customer service on the *** web site, ******************************** a live chat popped up. The agents name was ******, asking how she could help. I said scanner I received a scanner was missing lid and cables and I wanted a replacement or a fund. (print screen attd) Answer: We are currently on a lunch break right now, we will reach out to you in a bit. No response.On 12 June I filed a claim with Fidelity to stop payment of the $150.00. attached 1. Thank you ****! 2. Order Status Change. 3. Thanks for Your Order 4.Chat screen; 5 email How many stars would you give newtownspares.,com, 6. Welcome to New Town Spares Inc. 7. Hewlett-Packard Exchange Program provides www.hp.com/support link (which I did not try to access), phone number ************ for Extended Warranty Coverage, no longer in use, and a 24x7 assistance HP ********** ************, that activates an ad for Frontier, asks for city and state and no other option(s) unless that info is provided. 8. ****** map *** address at ***********************************************************************. 9. Photo box labels.*** order #******; *** tracking 1Z5979EW0300843263 I would like *** notified that a formal complaint has been lodged against their fraudulent business dealings with the BBB, and further I want to know how I can publicly warn others not to do business with *** Thank you.

  Business response

  06/28/2023

  Hi Team,

  Hope you are well,

  We have talked to our customer and the issue has been resolved with the customer, Full refund has been provided and also the unit is left with the customer as a good gesture of our company,

  Customer has acknowledged the refund as well as she told us that the review of BBB has been taken care of,

  Kindly remove the review as it will effect our company's reputation,

  please find the attachment of conversation.

  Thanks

  *********************

  Customer response

  06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩