ComplaintsforPowerBooks Solution, LLC (Scam)
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
April 17,2003 i had a problem with my accounting program and pushed the "help" button in my QuickBooks Desktop Pro 2021.. I elected to have a tech call my number when free. The several people I talked to sound and acted like the ** employees I had talked to in the past. But according to my bank, they proved to be employees of PowerBook Solutions LLC based in ******* **.,These people spent a lot of time trying to convince me to buy the latest version of ** as the only solution to my problem even though I had a year left on my 2021 program. I refused to do this but they told me that they had already partially installed the new program and there was no way to go back I rejected this option and told them they had taken me through the same screens over and over without fixing anything. They finally agreed to to send me a "do-it-yourself" email. I never received anything. But it appears that they did managed to charge my bank account $2125.48. ** told me they have no record of charging me anything.. My program was left unusable. I had to find a local expert to fix the problem.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.