ComplaintsforLevy County Tire Recycling LLC
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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my vehicle on 12/6 for oil change, rear rotors and tire rotation. Unfortunately the services rendered caused life threatening damages. I smelled burning and heard rattling in rear of vehicle on 12/29. ************* was closed till after the new year. I drove my truck to ***** on 12/30 while barely being able to brake. ******* at Midas on *****************. later called ***** (owner) with the details and she emailed pictures per his request. The head technician at ***** also explained the ordeal. I was saddened to know that I was riding around an entire month with a bolt missing in my caliper. I thank God that me and my daughters are safe. I could have lost brakes at any given moment. However the cost to fix my vehicle is ******* because my truck locked up and needed brake pads, rotors and calipers.Business response
02/20/2024
On December 6th, 2023 the customer requested installing rotors on the rear of her SUV that she had purchased online. Our shop doesn't warranty parts purchased online, as no shop will and was explained to the customer before doing the work. This information was notated on the invoice which the customer had authorized. When replacing the rotors, we removed the caliper bracket mounting bolts, as it is not necessary to remove the caliper slide pins when not replacing the brake pads. While reviewing photos from *****, you can see the caliper had been pried off of the pad as there are scratch marks on the rotor. There is also no damage to the wheel as it would've drug against the wheel. You can clearly see the caliper slide pin is missing, not the caliper mounting bracket bolt. I hope this clears up the matter.Customer response
03/15/2024
***** did not attempt to pry anything off. When they saw the condition of the rotors and calipers the immediately told me to come take pictures and videos. The business owner is lying and Id like to seek legal counsel.Customer response
03/21/2024
***** did not attempt to pry anything off. When they saw the condition of the rotors and calipers the immediately told me to come take pictures and videos. The business owner is lying and Id like to seek legal counsel.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.