ComplaintsforA/C Joe Heating & Cooling, LLC
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Installed new a/c system barely worked 2 weeks has Not worked since.Sends unlicensed workers who dont know what they are doing. Doesnt return calls or emails.Have now demanded full refund $9000 and removal of equipment, still no word from ***. Its 103 Degrees in my house now for 11 days. This is a nightmare.Business response
09/23/2024
I did reply to this complaint at this time I believe we have Made our customer *** HappyInitial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a new ac installed they put the wrong size unit in my house and mismatched units condenser 3.5 ton and air handler 4 ton I only needed a 3 ton Not cooling properly and causing issues with humidity in my home They will not make this right Several phone calls made and no results or reponsesBusiness response
09/09/2024
To Whom it May Concern,
This job was sold to the husband ****** ***** They had an existing 3 Ton System and wanted to upgrade to a 3,5 Ton Rheem System. Which is what was sold to him, also told him that his Duct work was in really bad shape and needed to be replaced. At this time did not Opp to have duct work replaced, the unit is operating at Factory specifications Duct work still needs replacement. This is the Humidity Issue at this time
Customer response
09/11/2024
Complaint: 22241927
I am rejecting this response because:my husband inquired about a bigger unit but as the air conditioning specialist they should have installed the proper size for the square footage of my home ***** the office manager did tell me and my husband that they made a mistake and should not have installed that unit and they would make good on their error she mentioned that ****** whom I believe is the owner should not have sold us a bigger unit which obviously costs more money and once again the units are mismatched 4 ton air handler and 3.5 condenserwhen you call a company for a problem they should inform you of what size is needed and they failed to do the job properly
they admitted to their error but will not make good on this
I will pursue further
this is not a ductwork problem this is an installation of the wrong unit problem
I will now have a sick house from from the humidity issue because of their mistakes
Sincerely,
**** *****Business response
09/12/2024
The Unit Is Not Mismatched The ** is 3.5 Ton AH do not come in Half sizes this is a 4 Ton which is the way they all are.Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My ac has been out since Saturday been to my house two times called office at 15 times or more will not come back our call me back New unit installed July 13 2022Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired A/C *** heating and cooling . It gave me a estimate of $5599 for a apartment of 725 sqft. Was agree either the price , so on 11 of November I got a guy for installation .everything was fine . When he told me that he finish the job , I was surprised because he told me he cannot put a door because it was not his job but they will send someone soon I was suspicious because he asked me to paid full $5599. I asked him if a can give him lest because the job was not finish, he call his boss and they said remove $400 . Said ok but after I got a nightmare, also I didnt mention that went he left he took my original metal door , I discover after he was gone. After the first 10 days I called and asked went I will have somebody to install the door . He told me he didnt go nobody to do that but he will try to find someone to finish the job. Also was not only the door because the guy who install the air conditioning want to see something and he cut the drywall like a square of 12 by 12 inches . So on top of the door he need someone to fix the opening , was calling all the time with no answer . After almost Three weeks he told me he got someone coming between 9 am to 1 pm was waiting . At 2 pm I called again and the boss told me he will calling back , no answer , I called again and the response want the guy he try to rich was no responding . After few days same thing told a guy will come , I lost my day again but nobody . Another day was after 5pm nobody .Finally the boss told me he didnt work with someone for install the door and told me I have the $400 witch was not pay and I can find someone myself . I told him about the opening his guy did but refuse to finish that I asked to give me my original door because that was my property and he didnt have the right to take it . I could try to sell it because I discover to buy a new metal door is more expensive then $ 400 plus now I have to buy a bigger one to convert the drywall opening . He didnt want to give me my door he stole . I want a to have $ 500 for the new door plus installationInitial Complaint
05/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had a unit installed 1 year ago, been a few small problems since I've had it but nothing to major. Well had a good rain storm the other night and had a few power surges, my ac unit went off and wouldn't come back on. I called AC Joe, and told them my unit wasn't working and they sent someone out. The tech told me my unit was fried and I needed a new unit and it would be another 8k. I asked them about my warranty and why couldn't I use it and they said the warranty doesn't cover the entire unit which was now broken. They harassed me over and over saying they could contact my home owners insurance and file with them to help get me money. I said no, I want my warranty I paid for. WEll I called another very nice company to come out and it was a bad fuse and only cost me $200 for everything. This company is scam artists taking advantage of the elderly.
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.