Business ProfileforGet Cool Air, LLC

Cleanest installation I have ever seen.But I'll never use Get Cool Air again.Here's why:I contracted with Get Cool Air LLC for $9218 to Install new 5 ton RunTru Trane 15 seer split system with 8 kw heater. Install new concrete slab with tiedown. Reinstate any exposed copper lines. Install new air handler in the vertical position in closet. Run new drain line to the north end of the house. Make new supply Plenum and return Plenum. Install new metal coffin. Install new safety switch on air handler. Reconnect to all existing return and supply ductwork in attic. Reroute copper lines, communication and high voltage into closet. Re-install soft start on outside unit. Update breakers per code. This will be a permitted job. Remove old existing air handler from attic. The job is incomplete with one duct not connected and one duct blocking access to the attic, which is against code.The system was malfunctioning from day 1, not cooling properly. The condensing unit blew out all the freon and oil, causing a severe failure. Service tech came back, found a leak, brazes it and recharges the system, but does not put any oil back in the unit. Trane corporate support said if the unit is low on oil, the compressor will fail prematurely. So I demanded a new replacement unit. Service tech was rude & kept reminding me what a deal I got. He stated he should be charging me for the service calls to fix this brand-new system install. The Contractor does not stand behind factory defects, even on a NEW install. Then sides with manufacturer, when I demanded a replacement condensing unit.The contractor of record never supervised any of the work or did a final inspection. Because of our differences, the contractor abandoned the job, telling me to get a new AC contractor. Now I am left with no labor warranty, should anything arise.I have all the documents to back up these statements, since the owner of record, (not contractor), keeps fabricating information. Facts are Facts

Since so much nonfactual he said, he said statements are going back and forth, that really have nothing to do with my complaint, I'll stick to the facts. The system components were delivered. Upon unboxing, the condensing unit was physically damaged. I was told it was the only one left in the State, so either wait or use it. I was supposed to get a new case. System was installed and inspection passed. THE NEW SYSTEM NEVER COOLED PROPERLY FROM THE FIRST DAY, so like any customer, I immediately brough it to the attention of Anson. Anson first said "give it a day to stabilize". It was still failing, so I contacted him again. He then blamed it on ducts, thermostat, etc. He had me look in the attic for broken ducts, shut the breakers off and back on, etc. He came out and found it low on refrigerant. He used MY R410A because he had none with him, and filled the unit with not 1 pound, but 5 or 6 pounds. I called him again later the same day, and told him it had stopped cooling completely. I sent a pic of the oil spill in the back of the unit. I discovered the skinny line was cool and the fat line was hot at the air handler. He came back again and the unit lost all refrigerant and a whole lot of oil, (HIS own words). He tested it and found a leak but had nothing with him to fix it and left. Due to the storm that was present, he returned when it cleared, tested it and found and brazed some leaks, in the condensing unit. His demeanor changed. He was agitated and told me he was doing me a favor and should be charging me for these service calls, that they were not his problem. He said he was losing money. He told me it was fixed, said a few insulting statements, shook my hand, turned to walk away and told me to get another AC contractor. At that point he abandoned the job. If you read a previous customer complaint filed a couple of years ago, you will see a possible pattern that Anson may use on customers when things go wrong. He is a very competent AC installer, who performed a great install, but his demeanor changed rapidly and he got angry. He needs to learn that faulty equipment supplied by the manufacturer is NOT the customer's problem, and he is responsible for a NEW system to initially work properly. His fight was with TRANE, but he turned on me, blamed me and took his frustration out on me. I never saw or spoke to the certified contractor of record. This review and one-star rating is FAIR. It was not because of the workmanship, because his work was exceptional, with the exception of him not hooking up the return duct and moving the larger return duct away from the opening as contracted and promised. It was because I had an honest problem, concern and complaint, from day one, about a supposedly new unit, that was actually months old. But instead of supporting me the customer, Anson blamed, mistreated, insulted, belittled and abandoned me the customer. I would recommend Anson for any installation, because he does great work. He is the best I have ever seen in all my years in construction. But it would be advisable to deal directly with the contractor, with any problems and complaints.