ComplaintsforDesigner Floor Coatings
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On June 4, 2020, Designer Floor Coatings, supposedly of Clearwater and Kentucky, contracted with us to patch, prep and epoxy our garage floor as well as to finish with a sealer coat. The contractors, Brian N***** and Crystal K******* provided a contract guaranteeing their work and agreeing to make any repairs if necessary. They provided us with a business card indicating that they were "fully licensed and insured." We signed a contract and the job was completed in a timely manner. Initially, we were very happy with the outcome. However by early 2021, the epoxy surface was discolored. I contacted Brian and he assured me he would correct the problem when he returned to Florida. He supposedly has a similar business in Kentucky. We did not contact the BBB because we were assured that the problem would be corrected. He did not contact us. I called again on 11/11/2021 to complain about large cracks that had now appeared. Again I was assured that the problem would be corrected when they returned to their business in Florida. Now, in addition to the cracks, a portion of the epoxy covering has detached from the original concrete floor. I have left several messages on both phone numbers; however, have had no response.Business response
08/12/2022
Business Response /* (1000, 12, 2022/07/15) */ Business response taken verbally by BBB: I am currently not in Florida and when I return I will come out and look at the floors to see what I can do to help. If the floor is damaged due to their negligence the workmanship warranty will not cover the repairs and you may need to pay for repairs. Consumer Response /* (3000, 14, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Brian N***** of Designer Floor Coatings is not acceptable until such time as the contractor has remedied the discoloration and cracking of the epoxied floor. If he is indeed licensed in both Florida and Kentucky, I would assume he has been in Florida since 2020. Any allegations of my negligence is specious. I would be happy to submit photos of floor.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.