ComplaintsforFrank Winston Crum Insurance Company

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Their client caused damage on a property while on the job. My company paid the client of the property and reached out to their clients insurance FWCI which then referred it to CCMSI. I have reached out to ***** for over one year and half and given all documents requested. ***** has only responded a few times stating it is on the mgt desk for review. Or I simple do not receive a response. ****** reached out to me today after 4 wks of calling after I called FWCI to let them know I file a complaint with the BBB. I was leaving ****** a VM and she beep in, did not state who she was but she was but she had a meeting and would call me back. That was around 1pm, I called her back at 4.30pm and left a VM, still nothing.. I submitted the claim to **** not *****. The payment has been paid on our end and we are asking for **** to pay the amount their client damaged. Also one of the many agents I had stated different reasons to why it has taken so long. One off the wall that he has insurance, then he does not have insurance, then they do not know... I am getting the run around! I have all the emails I have sent over to the many agents, the mgt, and the *** they are careful not to write to much in the emails. However I do state in them that I look forward to hearing the outcome. .

  Business response

  10/28/2024

  Thank you for your feedback. We apologize for the delay and inconvenience you've experienced. We understand how frustrating this has been. Frank Winston Crum Insurance Company utilizes a third-party vendor to service claims. Unfortunately, there was missing or disputed information that impacted the insurance coverage for your loss. We're committed to resolving this issue promptly and professionally.  We've prioritized this matter and provided instruction to our third-party claims provider to expedite the resolution process. Additionally, we are also reviewing our claims handling process to identify opportunities for improvement. We believe this will result in a satisfactory outcome for all parties involved. 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a contractor's policy before 2024. I decided to cancel it as I am taking the business in the direction of a subcontractor based service. I called and emailed about this and was told it was canceled. I then received Docusigns from some third-party insurance company and that Docusign has just a link and has no identifying info. I thought this to be a scammer and who wouldn't? Today I was charged again and I want that money returned. Please fix this issue and you have lost all my business in the future. If there was something more, your *** could have said so during our phone call. I also don't appreciate you selling my information and yes you did. Fix this before I file further complaints!

  Business response

  08/27/2024

  Please see our attached response to this inquiry. As requested, a refund has been issued to the claimant. 

  Respectfully, 

  Frank Winston Crum Insurance Company Compliance Department 

  Customer response

  08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On July 20** I contracted 50Floors **** an Atlanta area flooring H3**03**5393030353932H to redo my bathroom floors. 50Floors **** Contracted RUK Flooring Company to do both my Upstairs bathroom floors. H3**636373637343839H Winston **** insures RUK Flooring Company. April 2024, I noticed that water was coming up from both toilets. After completing the floors, RUK Flooring Company improperly reinstalled the toilets. Because of this Category 3 Water damage occurred. Both upstairs bathroom floors and walls had to be removed. The hallway bathroom is not even usable and I have a tenant. We've been sharing a bathroom currently. 50Floors **** Created a claim with H3**636373637343839H Winston **** #**F61M131866 on April 30th 2024. On May 3rd, 2024 *********************** ************************ sends me an email; we also had a phone conversation. During I shared a ****** FOLDER with every piece of information she needs. Her manager ******************** was/is aware of my frustration because I emailed him May 24th 2024 expressing significant concern to why the process is so long, he gave me excuses of how *********************** was unable to get confirmation when all she had to do is call 50Floors **** Its July 17th 2024, and my claim is still opened, I havent recieved nothing but nothing! NO updates or nothing. Its been almost 3 month. I am so upset with ********** nonchalant work ethnics; she is NEVER at work, and full of excuses ! I also blame management because there are no checks and balances. ******** had made trememdous mistakes handling my claim. It's still opened !!! FYI --- The ****** folder with all the information, documents, and pictures has been shared with *********************** (3 months) as well as her Mangaer ******************* (2.5 months)! As an educator, I am waiting for the next excuse before I reach out to LAWYERS !

  Business response

  08/07/2024

  See attached

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 31 2024, This company deducted the monthly payment and on June 5 2024 I canceled the policy because closing the business. On June 11, 2024 I called the office to see how long before my refund is sent out and was told ***** days. I called back on around 14 days and was told that the check is being sent out the following day. Not what they told me. So, I received the check and a letter showing that they did not pro-rate the month of June but instead charged me again the month of June in the cancelation Credit. So, I have been charged twice for a month that I only had insurance for 5 days. I called and discussed this and FLAT OUT TOLD ME, THAT'S ALL YOU GET. This company over charges when being canceled. So simply, I'm out $516.68 and $516.71= $1033.39 They should be put under investigation for FRAUD

  Business response

  08/16/2024

  Dear ***********************, 

  Thank you for bringing this matter to our attention. We have attached our formal response to the complaint regarding a refund and hope that it clarifies the disputed refund amount. Please do not hesitate to contact us if you have any further questions or concerns.
  Sincerely,

  ***********************************

  Frank Winston **** Compliance Department

• Initial Complaint

  08/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A company stop work and closed all bank accounts. Two months after communicated with insurance company, they send a balance check return on the company name(without bank account). American foam insulation no longer operating. Was ask to make check under my name. After many request even a proof bank acc closet, theyll not agree on check Make under my name. Two months for return over payment. Of corse no bank account will be open.

  Business response

  08/07/2024

  Good afternoon,

  Please see the response for the complaint that was closed on 09/20/2023. We are going to reissue an expedited check to the specified payee.

  Thank you for your time.

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