ComplaintsforNational Magazine Exchange
Additional Complaint Information
National Magazine Exchange (NME) sells magazines and also mails out "Official Prize Communication" inviting consumers to call and enter a Sweepstakes for a monetary prize. There is no purchase necessary to enter the sweepstakes but the promotion is used by the company to promote magazine subscriptions.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Have been receiving multiple unauthorized Vogue magazines under my maiden name-*******, to a former family residence. Called Vogue and they advised 3rd party National publishers exchange sent subscription but they could not give me more information and to call direct. Called The number given only to be given autoreply to email company. This is fraudulent and I do not want to email this company any personal data. I am not certain which branch this is but am requesting review of company itself and to ensure my data is removed and no charges have occurred as I do not authorize these subscriptions.Business response
08/28/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #*********, filed by *************************. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We hope they will find closure within this response and will be satisfied with the resolution.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at ********************************************** or ************, or by email ******************************************
We have taken the liberty of canceling the customers subscription to Vogue ****************** and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeCustomer response
08/30/2024
Complaint: 22198898
I am rejecting this response because:The number provided is not a working number. Based on the number of complaints against this company within BBB, I need to speak to someone on the phone as opposed to on line since these transactions were not authorized on my behalf. I feel my information is compromised and because of such, should not be restricted to online followup only. Please advise.
Sincerely,
*************************Business response
09/04/2024
Dear Better Business Bureau,
We are writing this response as a follow up to Complaint Case #*********, filed by *************************. As was mentioned prior, you need to contact Family Readers Service directly at ********************************************** or ************, or by email at ***************************************.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. ********** does not handle any type of consumer billing or payment processing. I tested the phone number for Family Readers Service, ************, and it is a working number.
We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We hope they will find closure within this response and will be satisfied with the resolution.
Best Regards,
National Publishers ExchangeCustomer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not complete, and have been diverted to follow up with **********************Since there is nothing NPE can further do, I will close the inquiry with you and follow up direct with this other company.
Please note, The number you have provided is not a formal business voicemail, and prompts to leave a message. Based on other complaints to ********************** this appears to be a scam across.Sincerely,
*************************Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been receiving GQ magazine and did NOT subscribe to it. I contacted GQ and they said there is nothing they can do except hold the order since a third party subscriber is somehow involved. The person at GQ told me to contact the National Publishers Exchange and every time I call the phone number I was given by GQ I am told they are busy and have to send an email. I do not want to give these people any more of my information than they already have, I have given NO CONSENT to being sent these magazines. I DO NOT WANT to get any more in the mail. Thankfully I haven't been charged for them, but I don't want to start getting bill in the mail. The phone number I was given is ************. I am not sure how to file a formal complaint with the company to get them to stop sending me these magazines. From what I have read online, it looks like they sign you up for a subscription, charge you, and bill you. Other people have been harassed by this same company and I would like them to leave me and everyone else alone.Thank you for your help.Business response
07/01/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case # 21904460, filed by *****************************. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We hope they will find closure within this response and will be satisfied with the resolution.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at ********************************************; ***** or **************, or by email at ***************************************.
We have taken the liberty of canceling the customers subscription to GQ ****************** and after the last printed issue is mailed, no additional copies will be sent.Best Regards,
National Publishers ExchangeCustomer response
07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have received two different magazines every week for a few weeks now to my business. They are not even under my businesses name. The names on the magazines are made up or people I do not know. First for Women Magazine and W magazine are the magazines I've been receiving. I called and tried cancelling and was only able to get through to W magazine. They told me I had a subscription through a third party which was the Nationals Publisher Exchange. I have never heard of NPE nor did I subscribe to either one of these magazines. I can not contact NPE as my calls will not be taken with any number I try. I do not and did not give any consent to process magazine subscription on my behalf to be sent to my business.Business response
06/13/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *********************. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We hope they will find closure within this response and will be satisfied with the resolution.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to US Periodicals. You may contact them at **********************************************************************************************************; ***** or **************, or by email at ***********************.
We have taken the liberty of canceling the customers subscription to W ********************** and after the last printed issue is mailed, no additional copies will be sent. We did not find a subscription to First for Women Magazine.
Best Regards,
National Publishers ExchangeCustomer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I specifically asked if I could cancel the subscription and they said it wasn't a subscription.Business response
06/12/2024
Dear ****************,
Thank you for taking the time to escalate your concern so we may review the account and provide a resolution. The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings. The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes. The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there was no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept, if elected.
After reviewing the contacts and the accounts associated with your information, I have cancelled both of your accounts, and have processed refunds of $223.67 and $264.86 to the card originally charged. We apologize for any inconvenience this may have caused. Please note that the publishers do pre-label the magazines to be shipped, and you may receive several issues still. We have also added you to our Do Not Contact database to prevent future correspondence. If you have any further question or concerns, please do not hesitate to contact us by emailing *********************************.
Kindest Regards,
Quality Manager
National Magazine ExchangeInitial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received 3 months of GQ magazine that were not ordered (I did not subscribe). When I contacted GQ, they couldn't cancel since it was a subscription ordered through National Publishers Exchange. I never subscribed, have never heard of/used NPE and NPE does not answer calls to cancel. I am unable to contact NPE to cancel a subscription I never authorized.Business response
06/12/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by **********************************. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We hope they will find closure within this response and will be satisfied with the resolution.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *************************************************************************************************************************************** or ************, or by email at ***********************************.
We have taken the liberty of canceling the customers subscription to GQ ****************** and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeCustomer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************************Initial Complaint
05/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received two copies of BassMaster magazine in the last month or so I contacted BassMaster magazine and they informed me that a subscription was ordered through National Publishers Exchange. I have never heard of NPE, I have never subscribed to this magazine and I am unable to contact NPE for more information and to inform them that they do not have my consent to process any subscription on my behalf.Business response
05/08/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by ***************************. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused.We hope they will find closure within this response and will be satisfied with the resolution.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at ************************************************* or ************, or by email at ***************************************.
We have taken the liberty of canceling the customers subscription to BassMaster ****************** and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeInitial Complaint
04/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I received two copies of AFAR magazine today I contacted AFAR magazine and they informed me that a subscription was ordered through National Publishers Exchange. I have never heard of NPE, I have never subscribed to this magazine and I am unable to contact NPE for more information and to inform them that they do not have my consent to process any subscription on my behalf.Business response
04/30/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by *****************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to US ************ **** You may contact them at ************************************************************************************ or ************, or by visiting their BBB website at - ******************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to AFAR magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeCustomer response
05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
04/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Similar to numerous other grievances documented here, I began receiving unsolicited copies of Forbes magazine. I never subscribed to this service nor did I participate in any sweepstakes or provide marketing details. Upon reaching out to the magazine, they directed me to contact National Publishers Exchange. Despite making several attempts to reach the company via phone, no one responded. This company is fraudulent and operates as a scam.Business response
04/18/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by ***********************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at ***********************************************, ************ or by visiting their BBB website at - ************************************************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to Forbes magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeInitial Complaint
04/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On April 16, 2024, I received a magazine from GQ that I never ordered. I've never even heard GQ before today. Upon calling them to find out why and cancel an unwanted subscription, they told me that it was ordered by National Publisher's Exchange for me and to contact them.Business response
04/18/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by *******************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at ***********************************************, ************ or by visiting their BBB website at - ************************************************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to x** magazine and after the last printed issue is mailed, no additional copies will be sent
Best Regards,
National Publishers ExchangeInitial Complaint
04/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
For 2 months now, I have receive an unrequested magazine subscription from **. I have contacted the ** magazine provider on 04/04/2024 to cancel the subscriptions and they mentioned that a company by the name National Publishers Exchange had requested me for them ** magazine, I explained to ** I have never heard/signed/ordered any subscriptions and want to be canceled immediately and to never receive any further subscriptions with my information. Rep. at ** magazine told me that I needed to contact National Publishers Exchange to be removed, so I contacted National Publishers Exchange as was asked for a credit card and immediately hung up. ************** I will not provide my CC info for something I never ordered, people please be careful and hopefully helps others.Business response
04/08/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by *************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at ************************************************************, ************ or by visiting their BBB website at - ************************************************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent
Best Regards,
National Publishers Exchange
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
| MMonday | 9:00 AM - 6:00 PM |
|---|---|
| TTuesday | 9:00 AM - 6:00 PM |
| WWednesday | 9:00 AM - 6:00 PM |
| ThThursday | 9:00 AM - 6:00 PM |
| FFriday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
103 total complaints in the last 3 years.
29 complaints closed in the last 12 months.