ComplaintsforOcean Landing & Resort Racquet Club

• Initial Complaint

  03/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with the service my family and I received at Ocean Landings Resort, where we were subjected to high-pressure sales tactics and manipulative behavior during a timeshare presentation.Despite our repeated expressions of concern regarding our ability to afford the payments, our worries were dismissed and we were instead presented with more "deals". It seemed as though our financial wellbeing was disregarded and we were treated merely as a number, rather than valued customers.When we attempted to seek clarification on the information provided, we were met with unclear and unsatisfactory responses. The sales representatives failed to provide any meaningful assistance, adding to our confusion and distress. The entire process felt rushed and intentionally designed to leave us uncertain and pressured into making a ***** decision.We have since been trying to cancel this timeshare, but the process has been unnecessarily challenging and has caused us significant distress. We feel that we were misled and treated unfairly, which is why we are now seeking your intervention.We hope that by bringing this to your attention, no other customers will have to experience the same level of dissatisfaction and disappointment that we have. We also hope that you will take appropriate action to rectify our situation.Thank you for taking the time to read this complaint. We look forward to your prompt response and a satisfactory resolution to our complaint.

  Business response

  04/17/2024

  We have responded to the complainants previous correspondence answering each concern expressed and providing information on how their timeshare was purchased along with a copy of the recorded deed for their ownership. We explained that the timeshare was not purchased from the Association directly, but from an individual owner as can be seen on the deed. We do not get involved in between private sales of the timeshare. Unfortunately, anything said at the time of the purchase was not from our sales office. We also mentioned that the ***** of ********* for the Association does not take deed backs from the owners at this time. In order to remove themselves from the ownership of the timeshare, the timeshare would have to be sold or transferred to another individual willing to take over. Unfortunately, I am unable to offer the complainant a satisfactory solution due to the reasons stated above.

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