Business ProfileforRyder System, Inc.

Zero Stars if possible... we lease 19 tractors from Ryder under their Full Service Truck and Service Lease. Our spend with Ryder is over $60,000 a month which according to their presentation "RATE INCLUDES ALL MAINTENANCE (including roadside service)." Further their lease states, "SERVICES THAT RYDER PROVIDES.A. Maintenance and Repairs to Vehicle. For each Vehicle, Ryder will provide lubricants, tires, tubes, and all other operating supplies, perform all maintenance and repairs, and supply all labor and parts required to keep the Vehicle in service."So when one of our tractors would not start we called Ryder for roadside service. They came out, jumpstarted the tractor. Subsequently, we had to take the tractor in for service and because we had to jump it. Further, Ryder had to jumpstart the truck when we went to pick it back up. Nonetheless, Ryder sent us a bill for $1208.80 for the initial jump start and debited our bank account. Their VP of Sales, *** *** stated, "...the assessment by the tech and his operations manager is power drain to battery from something was left on in truck after it arrived at the breakdown location." Notice the choice of words - assessment - not diagnosis because we have on camera that the technician did not do a diagnosis when he arrived, as he had just had a vasectomy - he just jumped it and left (less than 15 minutes on site. Mr. *** further stated since it was a Sunday when they receive the call, "As that is a non-operating day/hour for the location, we have an automatic 4 hour call out fee." We were billed at $240/hr plus $100.80 for waste and disposal as part of every bill they send. No supplies and no parts... 3 hours of service and 1.2 hours to drive 10 miles to the breakdown location & 10 miles back to the shop. That imputes an average speed of 16MPH. So, $288.00 to drive to the location and back, $720 for the jump, and $100.80 for waste. Of course this is in addition to the fee we pay for a Full Service Lease. ******?