ComplaintsforRyder System, Inc.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The problem that I am having with the company Ryder is lack of communication. They are refusing to mail my title out. I was told two different reason and still nothing has been resolved. I brought this vehicle over two weeks ago and everytime I call and try to communication with the sale representative I get the same excuse (I will let you know). I just NEED my title.

  Business response

  06/11/2024

  Dear **************, 

  We are in receipt of your complaint filed with the BBB where you are requesting to have a title sent to you for a purchase of a used vehicle. 

  Would you be able to provide Ryder with a Bill of Sale or the name of your sales person in order for Ryder to better address your request. 

  Thank you, 

  Ryder Vehicle Sales.

  Customer response

  06/11/2024

  Sales representative  is ***************************

   

• Initial Complaint

  06/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ryder Last Mile, a shipping company in partnership with ****** for order deliveries, recently delivered a king-size mattress to my address. Unfortunately, during the delivery process to the second floor, the walls incurred substantial scratches, some of which were quite severe. Promptly, I informed the delivery personnel and requested photographic documentation of the damage. Subsequently, **** from Ryder Last Mile reached out to inquire if the local delivery company had contacted me regarding the issue and requested images of the wall damage. Despite my timely response the following day, ****'s communication has been notably delayed, and I am yet to receive any further updates. This lack of responsiveness leaves me feeling as though there is a deflective tactic at play, shifting responsibility onto the local delivery company, rather than addressing the matter promptly and directly.

  Business response

  06/04/2024

  **************, apologies again for the less than perfect delivery experience. Our records show that a property damage claim was settled yesterday regarding this event. Claim # ************. Please let us know if there is any further assistance we can provide on the matter.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered an item from a company (Greenworks) who charged me $250.00 for Ryder Last Mile to deliver it with their "White ****** treatment. They called and said it was coming on May 23,2024. They sent several text and emails to confirm it. They no showed. I called and they all but called me a liar. They claimed they had no order for me. I called back and the next Ryder rep said they did have an order for me and they would be happy to ship it to me on the 25th. They said they would contact me the day before (just like they said the last time). Crickets from Ryder so I called and the Rep at Ryder said he saw where it was scheduled BUT it was not routed and he didn't know why and there wasn't anything he could do about it except re-schedule for another day. I paid extra for their "White ****** treatment and got the "TREATMENT" ok. I can see why they declared bankruptcy several years ago. I guess they really don't know how to run a trucking or delivery service. I didn't have a choice who got to deliver the product, but all I can do is wait and not order from Greenworks again. I knew I should have ordered it from ******* who would have given me the same level of delivery fro free.

  Business response

  05/28/2024

  ****************, our apologies on a less than perfect delivery experience. My understanding is that you have spoken to a Ryder Customer ********************** representative earlier today that will be your direct point of contact until completion of your delivery. There appears to have been some product quality issues that have delayed your order, and we are reviewing what the gap in communication may have been leading to the confusion. We look forward to resolving these issues as quickly as possible. 

  Customer response

  05/29/2024

   
  Complaint: 21757928
  
  I am rejecting this response because: This is the third time you have scheduled the delivery and of course why would I believe you in advance of the delivery. Back in the day, someone would have put the item in the back of a truck (you do have trucks and employees right) if they had to, and driven the item out to the customers address on a Saturday or Sunday or Holiday or whatever if they had screwed up as bad as Ryder has. A hollow "I'm sorry" is a poor excuse for making me rearrange my plans for two days to accommodate your inability to provide a service that I paid for. Really???
  
  Sincerely,
  
  ***************************

  Business response

  05/30/2024

  ****************, Our records show that your service was completed in full today, May 30th, and that you were able to confirm with a Customer Representative after the appointment that delivery had been successfully concluded. Our sincerest apologies on the initial confusion and delay of our services rooted in product quality issues. If you do not feel like your service was successfully completed in full, please do reach out to our Customer ********************** team so that we may assist. 

  Customer response

  06/06/2024

   
  Complaint: 21757928
  
  I am rejecting this response because: I think "product quality issues" is a little hard to understand. Do you mean all your trucks broke down? The company sent you a product to send to me. You told me twice you were coming with it, and you no showed. You did come the third time. Does this mean the product they sent had a "quality" issue? Did all your delivery trucks suddenly get fixed? So far you have explained nothing and offered a disingenuous "I'm sorry". Really? You are a delivery company and you have yet to explain WHY you told me you were coming and you did not show, twice I might add, after I rearranged my schedule to be here only to wait for no reason and your answer is pretty entertaining.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ryder insurance claims has admitted fault in a semi truck incident involving one of their semi truck drivers and my teenaged daughter. They have paid for all damages except for $416.13 that they said they have sent to me in form of a check and that the check is in mail. That was written on April 12, 2024. After waiting for weeks I emailed again and was told check was sent April 26. I emailed again after waiting 2 weeks. Received a phone call saying they will send check. That was Monday May 11. Since then I havent received an email or phone call regarding this matter. I have the full email trail that describes this matter.

  Business response

  06/11/2024

  Dear ****************, 

  Ryder is in receipt of your complaint filed with the BBB and we have assigned a claims adjustor to review who will be reaching out to you to further discuss this matter. 

  We apologize for any inconvenience this could have caused.  

  Thank you, 

  Ryder System 

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Recently finance a Semi Truck through Ryder. Thinking I am getting Certified truck ready for work and had to find out months later of all of the existing issues. Ryders sold me a truck with a huge exhaust leak, ****************** *** leak, leaking hubs Electrical issues and also an illegal Brake Chamber. There is no way after 5 months operations i caused all these issues! I AM EXTREMELY ****** WITH THIS COMPANY BECAUSE I INVESTED MY HARD EARN MONEY INTO BECOMING AN OWNER OPERATOR. I TRUSTED THEM TO GET ME A CERTIFIED TRUCK READY TO GO AND NOT BREAK DOWN IN A COUPLE OF MONTHS OF OPERATION WITH NOT JUST ONE MAJOR REPAIR BUT MULTIPLE ISSUES! ON TOP OF THE CLUCTH JOB I JUST RECENTLY FIXED!RYDER ADVERTISED MY TRUCK WAS CERTIFIED WHICH IS FALSE ADVERTISEMENT! I TRUSTED THERE MISLEADING STATEMENT!

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am concerned for a few main reasons with Ryder. My business is ***************** LLC.1. My contract obligations in conjunction with the quality of the vehicle Ryder sold me 2. I am not covered by lemon law in ** because I bought a used commercial Vehicle. This puts me the consumer in a peculiar situation as I am now reliant upon a company to deliver a quality product within reason. Issue: I purchased a used vehicle for about 39k and was unreasonably expected to pay insurance for this vehicle from 11/28/2023 to 2/14/2024.signed the sales paperwork once the original vehicle I selected (2019 truck) was switched to a different vehicle (2020 truck) on 1/18/24 recieved vehicle delivery on 2/01/24 Vehicle had the check engine light on upon delivery and the Ryder employee notified and was returned the next day 2/02/24 I asked them about this trucks reliability since it was delivered with the light on.Ryder kept vehicle until 2/09/24 Vehicle had engine light issues again on 2/13/24 and was returned to ryder on 2/14/24 Ryder kept vehicle for the remainder of the month Vehicle returned to ***************** LLC on about 2/28/24 Vehicle engine light turns on again in march on about 3/27/24 and was taken to the shop for this reason along with Prevenetative maintenance Ryder is unwilling to send me the repair and preventative maintenance summary, so that I can't see what they did about the check engine light. Vehicle returned to ***************** on or about 3/29. Vehicle breaks down on 4/17/24 Ryder and the Preventative maintenance plan (Premium 2000) won't assist with repair costs at all. And they have had possession of the truck for a lengthy and unreasonable amount of time.Problem: this vehicle broke down and was required to be turned in an unreasonable amount of times especially given the time frame and the lack of usage.Please reach out with any questions or concerns. Thank you

  Business response

  06/11/2024

  Dear **************, 

  We are in receipt of your complaint relating to the purchase of your vehicle.  **** have forwarded your complaint to the Ryder Director overseeing this sale to further discuss this  matter with you. 

   

  Sincerely, 

  Ryder Vehicle Sales

• Initial Complaint

  04/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I request a refund on my deposit, since the initial date on of the email in the document I sent, you and I havent gotten my money back or a response since.

  Business response

  06/11/2024

  Good morning, 

  I have reached out to ******************* within the Ryder sales team and his direct report to discuss your refund request. 

   

  Thank you,

   

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a small transport business in ********. I initiated it with an old truck that I lost by matters not important to this review. After my loss I rented from ryder for 1 day first then 3 weeks as second time, the pay was around the $1800 WEEKLY.I decided to purchase from Ryder since they sell VERIFIED/CERTIFIED Vehicles. to do that I spoke with the sales person and he suggested a truck he has in their yard, so, to obtain the truck I applied for a loan that was approved later on with the 40% down. I Aagreed and started the process to purchase, for that I dedicated a week out of business to complete and start working again. I checked the suggested truck offered and found it in not very good condition. For the price with was about $36k. I opted for a different option with I liked after driving it but it has a few details to fix before selling. I accepted the time that it would take to be repaired, 1 more week out of business.Second week passed and no notice about the truck, at that time I had already paid the deposit $3500 and the $950 documentation fee. The third week was about to end and no updates regarding the truck. After a few visits to the dealer office I found out that the truck was not going to be ready soon, I panicked since expenses in the trucking business are not candy. Insurance is expensive and they cHarge you not matter what, I suggested to find something else in other dealer we found 1 in ******* and I said, I'm willing to fly to pick it up on my budget. Sales person and I agreed. I asked that 3rd week on Friday, how long you think it will take ti finish the process, sales person said 3 day ***. So I bought a ticket for next Monday to be there a couple of days to test drive and make sure everything is to my likes. I arrived to *******, nobody know what I was talking about, they and I have to make calls to find out about the transfer. After many many many mishaps, I'm still in ******* waiting for the truck to be delivered. I have all details.

  Business response

  05/07/2024

  Dear ****************,

  We are in receipt of your complaint filed with the BBB related to the used vehicle you purchased from Ryder Vehicle Sales, LLC and will be working with the team to assist and address your concerns in hopes to an amicable resoltuion. 

  Could you please send us a copy of the Bill of Sale associated with this purchase via email to *********************************** .

  Thank you and we will be contacting you shortly.

   

  Ryder Vehicle Sales, LLC 

  Customer response

  05/07/2024

  Attached is the requested document.

   

  I am now asking to provide, records of the vehicle maintenance, looks like the truck was not serviced before the sale, I had to take care of a few things myself before taking posesion. Just to have do the drive test. 

  Also asking reimbursement for the extra expenses incurred during the long wait time due to lack of communication between Ryder locations. 

  Customer response

  05/08/2024

  I have previously responded, and the document was also sent to the email given In the response. However the system still showing that ai need to respond. 

  Is anything else that I might be missing?

  Customer response

  05/08/2024

   
  Complaint: 21583238
  
  Attached is the BOS, 

  Also, yesterday 07/05/24, I went to *** because previously I got pulled over for no license plates, the *** told me that I have a permit on file that expires the 14 of Jun. I had no idea that this permit existed because I never received from anybody at Ryder. This is just another thing that they did not provide at the time of purchase, remarking the very Bad experience I went through during the purchase. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a washer and dryer at ****** that was incorrectly installed by Ryder leading to a leak from the washer and water damage in my house. Please email me at ********************* or ******************** and I can provide you with my many emails that have gone back and forth on this topic and also show pictures of the damages that have occurred in our house. My cell phone is ************

  Business response

  04/05/2024

  The concern/issue resulting from the delivery experience explained, went through the formal Ryder claims review process in 2023. The status of claim is understood to be denied by *******'s insurance company. 

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I never been payed . I droped more than 29 load delivery between ******* ,new jerzeysiuth *********************** Georgia ***** health issues I decide to take one day off and they fired me without nothing leave me without nothing a in Georgia no food no fly tick back to ********** where I'm from

  Business response

  02/27/2024

  Dear **************, 

  We are in receipt of your complaint filed with the BBB.  Given the limited information you provided detailing your complaint, we are unable to properly address your concern.  We kindly ask for you to provide additional information that can help us better assist you such as a copy of a contract between you and Ryder as it relates to the loads you delivered.  Upon receipt of the additional information from you, we will reach out to you to further discuss.  

  We look forward working with you and to an amicable resolution.

  Sincerely, 

  Ryder System, Inc. 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩