Business ProfileforJim Browne Chevrolet Buick GMC of Dade City

I give them a one because you cannot go lower. When I purchased my new vehicle from them they said even though they advertise lifetime warranty that I would have to purchase the extended warranty. I said I did not want it they then you cannot buy the vehicle. So I purchased the extended warranty only to find out later that in fact I did not have to. I have taken my vehicle there for service and always have been made to wait hours for even an oil change. Today my tire went flat and I took it in it took them two hours to tell me the tire was going to have to be replaced but that was not going to happen for at least 2 to 3 days so they could get the warranty approval and tire. So was told I would have to drive on my donut. I called to complain to service manager. He said let me find out whats going on and Ill call you right back. 4 hours and 20 minutes later he called and said dsame thing as his tech. The service manager was rude and dismissive and when I started to complain about the lack of care for their customers he hung up on me in mid sentence. Dont ever buy a vehicle from *** ***** unless you want to be lied to disrespected and taken advantage of

Like other automotive dealers, *** Browne Chevrolet Buick *** offers extended warranty coverage on its new and certified pre-owned vehicles on a purely optional basis. Whether a potential buyer chooses to accept or forego this extra coverage has no bearing whatsoever on the availability of the vehicle in question.
General sales manager **** ******* confirms that he offered to cancel any warranties the customer felt he did not need or want. The customer declined his offer.
In this case, the customers extended policy came in handy, as it covered the replacement of his damaged tire. Unfortunately,its size specifications fell outside of those we regularly stock.
Our team of service advisors are trained and expected to strictly adhere to the warranty companys claim policies. The customers policy required that our technicians take a photograph of the damaged tire, submit a claim and await finally approval.
Once approved, our parts department was able to locate a replacement in ***** and made arrangements to have it shipped to our location as soon as possible.
General manager *** *********** confirms that the customer used foul and abusive language when speaking to more than one member of our staff. After being asked repeatedly to conduct himself in an adult and reasonable fashion, our general sales manager made the decision to terminate his call.
Should the customer have any further questions or comments, he may contact *** directly at **************.
Thank you.

They only offered me one sixth of what I paid for the extended warranty. When that was offered to me I was told then I would have to pay for the tire. So I was sold a warranty at a staggering amount that I told two to his sales manager I did not want. Then to be treated poorly by his staff and his parts and service manager confirmed to me they had rude and incompetent people working for them but they are trying to get that corrected. He also stated that the salesperson that gets them to buy extended warrantys get a commission off of that. They have always lied been rude to their customer and service is very poor